What are the responsibilities and job description for the Estee Lauder Counter Manager- Full Time position at Belk?
The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.
Job Functions
Development - Responsible for:
Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
Recruiting, interviewing and retaining quality staff
Open positions kept to no more than 2 weeks average
Development of bench strength in existing staff
Recommend candidates for promotion/added responsibility
Implementing effective scheduling to guarantee proper coverage at all times based on business needs
Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
Utilizing Belk/Store promotional calendar to maximize associate SPH
Communicating information clearly and consistently to the selling team by using the following skills:
Maintaining and enhance self esteem
Focusing on specific behavior outcomes
Using reinforcement techniques
Asking for Feedback
Setting Goals and Follow up Dates
Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
Communicating inventory needs to store management
Sales - Responsible for:
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service.
Executing successful promotions and special events/pre-sells/GWP’s
Driving sales through customer clienteling
Work with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Customer Service - Responsible for:
Meeting or exceeding SPH goal
Meeting or exceeding credit application goals
Thanking each customer by name following a purchase
Handling each transaction efficiently and accurately
Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
Building customer clientele base
Recording and protecting personal identifying customer information
General Responsibilities:
Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
Maintaining Belk and vendor professional dress standards (uniforms) and appearance
Cooperating with fellow associates and management
Complying with store policies concerning attendance, tardiness, and associate handbook
Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
Maintaining open lines of communication with store management, account executive, and vendor management
Education / Experience Requirements:
Please select from below the expected Contribution Level for this role
Position Contribution Level :
Intermediate Level
Minimum Education & Experience:
No education requirement
3-5 years of retail experience
1-3 years supervisory experience
Excellent organization skill
Preferred Education & Experience:
Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations
Knowledge & Skills
Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
Hand manipulation to remove sensor tags
Task demands vary in each department because of the different types of merchandise
Ability to apply treatment/make-up to customers face
Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.
Physical
Ability to push / pull 100-500 pounds when moving stock carts
Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter "Direct Reports" if multiple roles / enter "N/A" if no direct reports)
Supervisor
Sales Team Manager or Store Manager
Supervises
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
Text Editor
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
Text Editor2
Job Functions
Development - Responsible for:
Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
Recruiting, interviewing and retaining quality staff
Open positions kept to no more than 2 weeks average
Development of bench strength in existing staff
Recommend candidates for promotion/added responsibility
Implementing effective scheduling to guarantee proper coverage at all times based on business needs
Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
Utilizing Belk/Store promotional calendar to maximize associate SPH
Communicating information clearly and consistently to the selling team by using the following skills:
Maintaining and enhance self esteem
Focusing on specific behavior outcomes
Using reinforcement techniques
Asking for Feedback
Setting Goals and Follow up Dates
Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
Communicating inventory needs to store management
Sales - Responsible for:
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service.
Executing successful promotions and special events/pre-sells/GWP’s
Driving sales through customer clienteling
Work with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Customer Service - Responsible for:
Meeting or exceeding SPH goal
Meeting or exceeding credit application goals
Thanking each customer by name following a purchase
Handling each transaction efficiently and accurately
Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
Building customer clientele base
Recording and protecting personal identifying customer information
General Responsibilities:
Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
Maintaining Belk and vendor professional dress standards (uniforms) and appearance
Cooperating with fellow associates and management
Complying with store policies concerning attendance, tardiness, and associate handbook
Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
Maintaining open lines of communication with store management, account executive, and vendor management
Education / Experience Requirements:
Please select from below the expected Contribution Level for this role
Position Contribution Level :
Intermediate Level
Minimum Education & Experience:
No education requirement
3-5 years of retail experience
1-3 years supervisory experience
Excellent organization skill
Preferred Education & Experience:
Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations
Knowledge & Skills
Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
Hand manipulation to remove sensor tags
Task demands vary in each department because of the different types of merchandise
Ability to apply treatment/make-up to customers face
Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.
Physical
Ability to push / pull 100-500 pounds when moving stock carts
Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter "Direct Reports" if multiple roles / enter "N/A" if no direct reports)
Supervisor
Sales Team Manager or Store Manager
Supervises
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
Text Editor
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
Text Editor2
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