Escalation Engineer

Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium-sized businesses across the region.  We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Best Places to Work” by City Business. We are looking for the right person to join our team as a Escalation Engineer.

This position is responsible for the completion of various IT-related projects. Assist with the engineering design evaluations and works to complete projects within budget and on schedule. Assistance with handling a full range of remote and onsite work such as maintenance for servers network infrastructure, enterprise workstations, Microsoft 365, ans Azure. Our “can-do” associates are asked to handle a wide variety of issues such as desktop/laptop support, networking configurations, line-of-business software problems, server support, and more.

Requirements for this full-time position include:
 

• Five years of IT experience.
• Customer Service orientation.
• Strong time management and organizational skills. 
• Some college coursework required; degree preferred.
• Must be a team player.

Beneficial Knowledge:

• Working knowledge of Microsoft operating systems (Windows 10, Server 2016, 2019, and 2022 ).
• Networking technologies, including cabling topologies, firewalls, routers, switches, VPN, and interconnecting LAN/WAN communication protocols.
• MCP, Network , Security , MCSA certifications are preferred but not necessary. 
• Microsoft, CCNA/CCDA certifications is a plus.
• Experience with Microsoft 365 is required.
• Experience with Linux is a plus.
• Experience with Microsoft Azure environment is required.

This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment. We have service-based bonuses and company-sponsored employee events. We offer health, vision and dental insurance benefits, a 401k plan, paid vacation and holidays, and certification reimbursement.