Casino Host

Belterra Casino Resort in Florence, Indiana is hiring for a casino host!

The Casino Host will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Casino Resort and Spa.

Responsibilities

• Maintains close ties with targeted guests through personal contact on property. This responsibility would generally consume about 75% of work time.
• Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• Resolves player problems as necessary.
• Maintains goodwill with all guests.
• Ensures guests are communicated with and invited to events; supports execution through attendance and follow-up.
• Provides complimentaries according to established guidelines and sound business practices.
• Complies with state and local regulatory requirements.
• Builds and maintains relationships with target players through CIS and SFMS systems.
• Leverages property amenities/programs to targeted players.
• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on company comping guidelines.
• Uses proactive discretionary comping to encourage repeat patronage.

What are we looking for?

• One to three years experience casino/hotel, customer service, host, or telemarketing experience required.
• College degree or equivalent experience preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Indiana ABC Permit (Liquor License) required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Application Question(s):

• Are you at least 21 years of age?
• Have you ever been convicted of (or plead guilty or no-contest to) a misdemeanor other than a moving traffic violation? If yes, please provide the date and brief explanation.
• Have you ever been convicted of (or plead guilty or no-contest to) a felony? If yes, please provide the date and brief explanation

Work Location: One location