PBX Operator

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details INSERT PROPERTY SPECIFIC INFORMATION (i.e. Resort Marketing Details, Sign-On Bonus, Property Specific Benefits, etc..) What you will have an opportunity to do: We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests. To dispatch all guest calls through radios or devices to the appropriate departments Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times. To obtain updated information daily on resort events and be able to accurately answer inquiries about these events. Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers. To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name) To follow up with all guest calls and complaints (using guests name) Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions To Log and store all guest packages following all procedures Maintain the PBX area in a neat and orderly manner. Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency. What are we looking for? High school diploma or equivalent A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. BENCHMARK® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.

Salary : $23,100 - $29,300