Sales & Catering Administrative Assistant

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us at the Roanoke Valley's premier, four diamond, Hotel Roanoke & Conference Center! Discover our beautiful, historic hotel at http://www.hotelroanoke.com. Inspiring ways to “Be the Difference” with every guest and employee interaction. We’ve created a place where YOU feel at home with an excellent working environment that encourages our “Be the Difference” Culture. We provide benefits for all Full-time employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability, Critical Illness and Accidental Insurance. Generous PTO plans and Holiday Pay. Company 401k and Employee Assistance Program is available to ALL employees as well as discounted hotel rates under two different hotel travel plans. What you will have an opportunity to do: As a Department Administrative Assistant, you would be responsible for providing administrative and clerical support to Sales & Catering department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. WHAT YOU NEED TO SUCEED: High school graduate or equivalent. Minimum of two years administrative experience required. Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment. Excellent verbal and written communication and interpersonal skills. Positive attitude and flexibility required. Strong computer skills, including Microsoft Word, Excel & PowerPoint, Delphi & OnQ experience strongly preferred. Ability to exercise discretion and maintain confidential information. Strong attention to detail and excellent time management skills. Ability to demonstrate high energy, and strong enthusiasm for customer service Ability to meet strict deadlines and communicate effectively in the event of any delays. Maintain high standards of personal appearance & grooming and regular attendance in compliance with company standards. WHAT THE JOB DOES: Answer telephone, direct calls, take and relay message and return calls. Assist with covering Receptionist duties as needed. Route lead calls/emails to the appropriate sales/catering manager(s). Assign all group leads to the appropriate sales/catering managers and enter them into Delphi. Load all new groups and build booking links in Delphi. Print and distribute group pick up and group cut off reports on a weekly basis. Conduct quarterly audits from Delphi. Pull rooming lists for groups and managers upon request Actualize room blocks, catering & banquet functions in the Delphi after the group’s departure. Schedule all in-house events and create/distribute BEO’s. Input meeting planner points for all groups and any projects or special corporate travel promotions. Run all required daily & weekly reports. Maintain updated and accurate Master BEO binder for hotel. Print off the events report and groups in-house for the next day, and then distribute to appropriate departments. Manage creation, distribution & tracking of gift certificates for hotel. Create group resumes and BEO's within allotted time frame and distribute to all appropriate departments. Manage all aspects of creating cover sheets and resume packets, and distributing information to appropriate staff/departments. Coordinate VIP amenities and communicate delivery information to appropriate department(s). Produce menus, directional signage, table numbers, name tents, buffet cards, etc. as needed. Create breakfast and drink vouchers as needed for various groups. Order office supplies and maintain organization of the supply closet. Order supplies for sales kits and other marketing material. Once approved, manage and contract wedding room blocks & inquiries. Maintain confidential information. Maintain and secure files for Sales & Catering Department. Complete all required Brand training within time frame allotted. Perform other duties as directed, developed or assigned. WHAT WE ARE: 329 Room Hotel and Conference Center with over 60, 000 sq. feet of meeting space. Located in Roanoke, VA. WHY WORK FOR US: Awesome Employee Events & Recognition Paid Time Off & Holiday Pay (available after 90 days) Medical Benefits (available 1st of the month following 30 days of employment) Employee Travel Program (discounted hotel rates) 401K Employee purchase plans and many other Great Perks! EOE/AA/Disabled/Veterans What are we looking for? Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.