Remote Member Engagement Coordinator/Call Center
Job Posting for Remote Member Engagement Coordinator/Call Center at Benelynk
Training Begins on
Monday, October 3, 2022
Does the idea of applying your talents at a company that assists people to understand how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.
Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.
MEMBER ENGAGEMENT COORDINATOR
We are actively seeking experienced and outstanding Remote Member Engagement Coordinators who have experience working in a heavy production-based environment within active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The Benefits you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.
Our outstanding Member Engagement Coordinators will be trained on how to navigate members through their health care benefit options and how to educate them to make the best decisions. Preference for candidates who have some background in sales or other qualifying customer service attributes. No health care experience, that is okay! We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. If you are Bilingual, you are encouraged to apply!
ESSENTIAL RESPONSIBILITIES
- Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to screen MA plan members to determine pre-eligibility status for additional benefits.
- Review benefits and provide assistance with general social programs.
- Meet daily, weekly, and monthly performance goals related to schedule adherence, telephone availability, working rate, and completion of follow-up assignments.
- Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
- Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives
- Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
- Participate as required in BeneLynk’s staff and operational development programs. Be a team player and communicate openly and honestly.
- Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
- Other duties as assigned.
QUALIFICATION REQUIREMENTS
- Education – High School or General Education Degree (Preferred)
Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct consumer interaction Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.
Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires.
New Hire Training Expectations
Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.
The October 2022 New Hire Training class will begin on October 3, 2022, through October 31, 2022. Monday through Friday, 10AM – 7PM EST
We Offer Competitive Salaries And Benefits:
- Monthly bonus incentives
- Medical, dental, vision, and employee assistance program benefits
- 401K match
- 23 paid days annually
- Business casual dress
- Streaming Service Reimbursement
- Monthly recognition
- Weekly trivia games
- Excellent growth & advancement opportunities
Work Environment
This role is a remote position
Position Type/Expected Hours of Work
Full-time Non-Exempt (Hourly)
Hours vary
Salary:
$17.50 - $19.00 Per Hour, depending on experience
EEO Statement
At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.
It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.
E-Verify
BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
***Offer of employment is contingent upon the results of a required background and drug screening.***
*** Applicants such as Call Center Representatives, Contact Center Representatives, Customer Service Representatives, and Inside Sales are encouraged to apply.***
*** Applicants with prior experience in benefits enrollments or experience in the finance or mortgage industry verifying income are encouraged to apply***
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Salary.com Estimation for Remote Member Engagement Coordinator/Call Center in Oklahoma City, OK
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