Account Manager

The Account Manager is responsible for leading a team focused on supporting relationships with new and existing clients. Responsible for driving client growth by developing partnerships, and offering cost-efficient, quality products and services and a superb client experience.  Relies on their experience, intuition and sound judgment to plan and accomplish goals and is seasoned with a variety of client success. Will be individually responsible for managing key clients and reports to the Relationship Director. Facilitate regular contact with the clients to ensure we meet their expectations and recalibrate as necessary. Absolutely motivated by providing a superb Client experience and have a Client-centric mentality. You will be expected to maintain a keen focus on driving excellence and efficiency while meeting Benson’s goals for quality, timely delivery and revenue. Must have a passion for servant leadership, mentoring and developing direct reports, team associates and cultivating a growth-oriented culture. 

RESPONSIBILITIES:
Maintain and enhance client experience and set client expectations by establishing key relationships at the corporate level acting as the main point of contact
Understand and be able to apply data analytics to identify and drive revenue opportunities, prepare presentation documents and conduct Business Review meetings with clients
Conduct client update meetings, identify client needs, present solutions and represent the Voice of the Client (VOC) internally to Benson to achieve client objectives
Act as point of contact for concerns (internal and external) and escalate issues as appropriate to Relationship Director
Maintain a consistent engagement strategy to track the success of the Client relationship and manage client concerns or issues (i.e. surveys, planning meetings, introduction of new innovations and services, etc.)
Collaborate with internal teams to provide information and project direction to ensure meeting of customer needs and expectations including project management, online store development and new client transitions from onboarding.
Successfully navigate both client-facing demands and internal challenges to facilitate the resolution of obstacles that could jeopardize client relationships.
Be a resource on products, services, and industry best practices
Works closely with Relationship Director on large initiatives and provide support as needed
Responsible for executing high-profile projects, corporate marketing campaigns, bulk orders, nation-wide initiatives and company rebrands
Oversight of day-to-day internal operations including managing the client’s online store, conducting and overview of audits, communicating project information to internal teams, preparing weekly recap for management, managing expenses and documentation
Responsible for direct report client assignment and project allocation
Manage, mentor, recruit, train and develop internal team of direct reports including managing of HR processes, conducting training exercises, coaching and team culture development.
Educate team members on client standards and expectations and promote the Client-Centric philosophy
Attend industry events and client conferences to better understand the market changes, client challenges, and trends 
Other miscellaneous duties as assigned.

 

POSITION QUALIFICATIONS:
Education:
Required, Bachelor’s degree in Business Administration, Business Management or Marketing. Equivalent experience considered.

Work Experience:
Required, 5 years’ experience with client services, business development, and/or relationship management 
Required, 3 years’ experience with people management, development and growth
Print experience and multi-family housing experience a plus.

SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:
Strong strategic and analytical thinking capability
Excellent customer service skills and client-centric approach to business
Excellent written and verbal communication skills
Intuitive nature with the ability to anticipate client needs
Shows initiative and independent thought
Excellent leadership skills, including team building and employee development
Ability to quickly assess situations, articulate expectations, make decisions and drive accountability
Strong organization skills with the ability to manage multiple projects simultaneously with tight deadlines
Resourceful and creative problem solver with strong analytical thinking capabilities
Ability to resolve conflicts in professional mature manner
Computer proficiency and excellent MS Office Suite
Strong relationship building skills
Strong collaboration skills and ability to work as a team
Ability to delegate tasks and provide direction
Excellent proofing skills with intense attention to detail