What are the responsibilities and job description for the Quick Lane Service Advisor position at Bergey's?
Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 45 locations and more than 1,600 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
- Vacation and PTO time
- Paid Holidays
- 401k with profit sharing
- Medical, Dental and Vision insurance.
- Employee Assistant Program
- FSA and HSA Plans
- Life Insurance
- Opportunities for Advancement
- Employee Referral Program
- Employee Discount
Summary:
Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. No Experience needed!
Location: Bergey's Ford, Lansdale, PA
Shift- Full time Tuesday-Saturday
Pay: $21 - $26 / hour
Essential Duties:
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost, and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Other tasks as assigned
Requirements:
- Valid Driver's License
- Successful completion of background checks and drug screening
Bergey's is an equal opportunity employer.
Salary : $21 - $26
