What are the responsibilities and job description for the Customer Service Lead position at Bericap SC LLC?
Bericap is a privately held family-owned company founded in 1926, and is one of the leading manufacturers of plastic closures for food, beverage and industrial markets. In North America, Bericap is jointly owned by Amcor and the Bericap Group. Bericap’s plastic closures incorporate tamper evidency, sealing features, pouring features, and are backed by our R & D centers in the U.S. and Europe.
Bericap produces more than 91 billion closures annually with 26 plants operating in 21 countries and employs more than 4,000 people. The quality of people is the one element that distinguishes one company from others; Bericap recognizes that it is the total sum of its employees' talent and professionalism that is responsible for its success. For this reason, the Company makes every effort to attract the finest professionals, nurture their growth, and place their capabilities at the service of its customers.
As a result of continued growth Bericap SC, LLC has a full-time, salaried opening for a Customer Service Lead (CSL). The CSL will support and respond to needs and enquiries of new and existing customers, liaise with the Bericap Sales Group and Planning teams, and ensure customer satisfaction and provide professional customer support.
The key responsibilities for the Customer Service Lead are:
- Build relationships with customers to support our integrity core value
- Serve as a primary contact for customers; order placement, tracking, follow-up, quality or service related inquiries
- Execute the order entry process to ensure orders are entered timely and accurately (quantity, price, freight terms, shipping instructions, packaging requirements, delivery date, etc.) Review all orders and customer confirmations for accuracy.
- Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, accounts receivable
- Prepares shipping documentation to support international shipments
- Follow-up proactively with internal departments including quality, sales and planning to ensure customer expectations are met
- Support the process of new customer and new item set-up and maintain accurate customer master files
- Serve as a Power User in QAD and Qlikview, providing support internally where required
- Extraction of sales data to produce reports as required
- Support the transfer of traded product within the Bericap Group for NA customer requirements
- Develop system knowledge to effectively work with customer supply chain solutions
- Act as a key resource for the Sales Group
Qualifications
- Business qualification or equivalent experience in an office/customer facing role
- Ability to prioritize work, handle multiple tasks simultaneously while maintaining flexibility
- Team player with ability to take initiative
- Excellent communication skills
Key Relationships
- External Customers
- Plant Leadership
- Commercial Teams
Salary expectations should be provided with the resume submittal.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cowpens, SC 29330: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Willingness to travel:
- 25% (Required)
Work Location: One location
