What are the responsibilities and job description for the Customer Support Clerk position at Berkheimer Tax Innovations?
Description
START THE NEW YEAR OFF WITH A NEW CAREER AT BERKHEIMER!
Berkheimer Tax Innovations, a successful Pennsylvania tax collection and administration company, is seeking adaptable and motivated individuals to join our Youngwood, PA team as Customer Support Clerks!
WHAT YOU'LL DO:
- Answer taxpayer inquiries in person & over the phone
- Research, maintain, & update tax accounts based on information provided
- Process tax forms/mail & post payments to proper accounts
- Complete all tasks in a timely manner while meeting company standards
- Additional duties may be assigned
SCHEDULE LOCATION:
- Start date: February 12th, 2024
- Full-time schedule: Mon - Thu, 8:00 am - 4:30 pm. 8:30 am to 3:00 pm, Fri
- No weekends!
- On-site in our Youngwood, PA office
- Once released from training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
PAY BENEFITS:
- $14.00/hour monthly incentive opportunities!
- On the job, paid training to help you succeed
- Medical, Dental, Vision & Life Insurance
- Wellness Program including physical, emotional, and financial wellness
- Paid Holidays, Vacation, Sick, and Personal Time
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA & HSA Options
- Casual business work environment
- Travel Insurance
WHY WORK FOR BERKHEIMER TAX INNOVATIONS?
You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees.
At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.
Requirements
- High School Diploma or equivalent
- Minimum 1-3 months related experience and/or training
- Reliable transportation to outer offices and tax sit-ins
- Ability to manage difficult or emotional customer situations
- Strong attention to detail with high levels of accuracy
- Situation analysis and problem-solving skills
- Ability to sit for long periods of time
