What are the responsibilities and job description for the Broker Operations Manager position at Berkley?
Company Details
Berkley Aspire is passionate about making excess and surplus lines business easy to transact. We differentiate ourselves by continually innovating to bring market-leading technology and services to our agents and their clients. From direct bill with installments, to not requiring renewal applications for 80% of our small business policies, we focus on making it easy, expeditious, and efficient for agents and consumers.
Berkley Aspire writes from small, minimum premium, policies to accounts over six figures. We offer General Liability, Property, Inland Marine and Umbrella policies through Berkley appointed agencies in 49 states.
Responsibilities
The Broker Operations Manager will lead our company’s internal effort to increase business opportunities through our internal brokerage system, Berkley Connect. This position partners with other Berkley operating units to maximize Berkley Aspire’s opportunity to quote internal standard lines declinations. This position works across all functional areas to achieve operational excellence through continuous improvement of process efficiency and workflow.
- Manage all broker operations activities including, but not limited to:o researching and selecting the appropriate operational systems for broker operationso overseeing office functions to assure efficient, timely, and high-quality services delivery, o communicating with/responding to internal and external customer concernso handling all agent/broker appointments and paperworko managing the issuance of policies, endorsements, and billing for business placed.
- Serve as the compliance lead for broker operations
- Recommend and execute procedural changes to improve overall effectiveness
- Exercises administrative judgment and assumes responsibility for decisions, consequences, and results within the department
- Manage department quality and production standards for optimum results
- Monitor performance according to agreed standards and take necessary action to communicate/advise/assist in performance management
- Review, define, and manage process workflows, policies, and procedures
- Develop self, and maintain knowledge in relevant field at all times
- Create and maintain ad-hoc reporting tools and work with IT to develop comprehensive IT based reporting
- Manage the completion of account transactions and claims intake when necessary
Qualifications
- Four-year college degree or equivalent experience
- 5 years Excess & Surplus Lines Broker operations experience
- Deep understanding of the Excess & Surplus Lines insurance market
- Good understanding of agency bill and direct bill accounting transactions
- Proficient in standard office software products, including but not limited to Microsoft Office applications (Word, Excel, PowerPoint)
- Excellent oral and written communications skills
- Must be able to demonstrate excellent interpersonal skills
- Skilled at setting priorities and meeting deadlines
- Ability to multi-task and prioritize a heavy workload
- Collaborative, team oriented, and customer focused with attention to detail
Additional Company Details
The Company is an equal employment opportunity employer.Additional Requirements
COVID-19 vaccine required unless prohibited by law.
