Senior Claim Representative

Company Details

 

Berkley Oil & Gas, (a W.R. Berkley Company) is an insurance underwriting manager providing unique property and casualty products and risk services to customers engaged in the energy sector.  Our customers recognize the importance of the expertise we provide and appreciate the opportunity to work with professionals who understand their business.  We are in turn committed to delivering innovative products and exceptional service to them, our valued agents and brokers. Berkley Oil & Gas is dedicated in its efforts to be well-informed of the changing dynamics of the industry; support industry efforts to minimize and mitigate risks and hazards in the ‘oil patch’, and to constantly seek ways to improve our products and services to meet customer needs.  #LI-Hybrid #LI-AV1

 

This role will be located in our Houston, TX office which operates with a Hybrid schedule - 3 days in office, 2 days from home.  

 

Responsibilities

The Senior Claim Representative  position will be responsible for investigating,  handling, negotiating and resolving first and third party  automobile bodily injury and property damage claims from first report to conclusion, including salvage and subrogation recovery. This would include coverage verification, policy interpretation, contract interpretation, liability investigation and evaluation and negotiation of claims consistent with company policies and state regulations.

 

• Conduct and manage the investigative process, while demonstrating ongoing communication with the customer and relevant internal and external parties.
• Documenting files to include all key activities, contacts made, statements taken, including a full outline covering all aspect of the claim requirements for resolution.
• Investigate physical damage to automobiles, tractors, trailers and other specialized equipment for repair or total loss evaluations
• Demonstrate understanding of injuries, including medical terms and medical treatment,
• Recognition and evaluation of damage elements related to injuries.
• Manage the claim authorization process.
• Conduct and manage the investigative process, while demonstrating ongoing communication with the customer and relevant internal and external parties.
• Documenting files to include all key activities, contacts made, statements taken, including a full outline covering all aspect of the claim requirements for resolution.
• Investigate physical damage to automobiles, tractors, trailers and other specialized equipment for repair or total loss evaluations
• Demonstrate understanding of injuries, including medical terms and medical treatment,
• Recognition and evaluation of damage elements related to injuries.
• Manage the claim authorization process.

Qualifications

• Bachelor’s Degree required or equivalent work experience.
• 5 years of experience preferred of claim handling experience from cradle to grave.
• Must possess a current Texas claims adjuster licenses; additional licenses a plus.
• Multi-jurisdictional experience preferred. 
• Ability to follow detailed procedures and ensure accuracy in documentation and data.
• Excellent written and verbal communications; with effective listening skills  
• Recognizes differences in opinions and misunderstandings and encourages open discussion while working towards resolution.
• Accepts individual responsibility for all actions taken. Holds self and others accountable to the organization and stakeholders.
• Excellent organizational skills; ability to prioritize workload
• Ability to think critically and solve problems, including the ability to interpret related documentation
• Strong negotiation skills leading to best claim outcomes
• Demonstrate proficiency in computer programs, such as Microsoft Word, Outlook and Excel
• * Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.

Additional Company Details

The Company is an equal employment opportunity employer.

Additional Requirements

*Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.