Sr. Technical Specialist

Company Details

Intrepid Direct Insurance (IDI) is a rapidly growing innovative property and casualty company and a member of the W. R. Berkley Corporation, a fortune 500 company, rated A (Superior) by A.M. Best. Our vision is to create the most efficient insurance experience for our customers leveraging technology and our deep knowledge of our customer’s needs. Our team is comprised of “A” level talent and innovative thinkers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success.

Responsibilities

The Senior Technical Specialists primary job function includes efficiently and effectively handling litigated and non-litigated large severity and complexity-level, Commercial Auto, Hired Non-Owned Auto, and/or third-party general liability losses.    An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.

 

Customer Service

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders. 
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Coverage

• Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions.
• Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions

Data Integrity

• Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim.

Reserving

• Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim. 
• Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving.

Investigation

• Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
• Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

Litigation

• Manages litigated and complex claims.
• Develop litigation plan with defense or coverage counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
• Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Completing Large Loss notices as required
• Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
• Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel

Knowledge Transfer

• Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
• Assist with coaching, training, and mentoring team members

Industry Trends

• Maintains current knowledge of insurance line, court decisions which may impact the claim function, current guidelines in the claim function, and policy changes and modifications
• Attend professional and/or continuing educational seminars and classes

Qualifications

Education 

• Bachelor’s degree required or prior related insurance experience
• Insurance related designation (AIC, SCLA and/or CPCU), preferred
• Juris Doctorate, JD, preferred

Qualifications 

• 10 Years of Commercial Claim Experience – Multiple Lines of Business, preferred.
• Have, or ability to obtain adjuster license in required states
• Claims handling experience in all lines of property and casualty commercial insurance
• Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
• Excellent analytical and problem-solving skills
• Self-starting, self-motivating and capable of making decisions independently
• The Company is an equal employment opportunity employer.

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally. The employee is occasionally required to move about the office to accomplish tasks; ability to reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects. Occasionally, the employee may need to move or exert force up to 10 pounds. The employee is regularly required to operate a computer and other office equipment (phone, copier and printer).