What are the responsibilities and job description for the Certified T-Mobile Advisor position at Best Buy?
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Drives a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Processes sales transactions including online and in-person orders.
- Achieves team and individual goals while enabling an excellent customer shopping experience.
- Applies a high level of product knowledge and expertise through ongoing learning and certifications.
- Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
- Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
- Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
- Maintains assigned department's merchandising and readiness to serve customers.
- Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
- Coaches and trains coworkers on new vendor technology and services.
- Ability to work successfully as part of a team
- Prior experience serving as a specialist in premium, luxury, or complex technology solutions
- 1 year of experience working with consumer electronics
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.
