What are the responsibilities and job description for the Customer Experience Specialist (Advisor) position at Best Buy?
Our Best Buy Advisor maintains knowledge of technology products and services through necessary trainings and certifications as well as self-development. The Advisor learns fundamental sales and customer service skills while having the opportunity to train across the departments they're most excited about.
Our Advisors support the operational processes of sales, returns and exchanges when working in customer service. They also work closely with other employees to demonstrate, promote, and sell products and services within all store sales zones as needed.
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Engages customers using acquired skills to complete and support the customer experience.
- Processes transactions such as sales orders, returns and exchanges.
- Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.
- Applies the appropriate knowledge and expertise through ongoing learning and self-development.
- Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
- Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
- Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.
- Maintains merchandising and department readiness to serve customers within a specified area.
- Ability to work successfully as part of a team
- 3 months experience working in customer service, sales or related fields
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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