What are the responsibilities and job description for the Geek Squad Manager position at Best Buy?
As the Geek Squad Manager, youll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). Youll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:
- Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
- Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
- Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
- Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
- Manages the entire store operation while acting as Manager on Duty including:
- Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
- Provide direction and management authorization as needed
- Resolve complex client/customer issues
- Review/generate management reports as needed
- Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution weve already sold
- Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines
Basic Qualifications
- 1 year of experience as a Leader in Business, Military or other fields
- 2 years of experience in Customer Service or related field
- Ability to analyze and manage a budget (labor, expenses, revenue)
Preferred Qualifications
- Associate Degree or higher in Computer Science, Business, Management or related fields
- Retail Experience
- Consumer Electronic Repair/Service Experience
- Prior experience in selection, hiring, and performance management
Recommended Skills
- Customer Service
- Electronics
- Expense Management
- Finance
- Financial Management
- Information Technology
Salary : $150,000 - $0
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