What are the responsibilities and job description for the Senior service agent position at Best Buy?
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
Handles escalated client service issues.
Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Basic Qualifications
- One year of experience in diagnosing and repairing PCs or consumer electronics
- One year of customer service experience
- One year of leadership experience including coaching, training, and recognition
Best Buy is an equal opportunity employer.
Application deadline : Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Req #
954296BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Individual Contributor
Store Number or Department
001131 Hamburg NY Store
Address Line 1
3701 Mckinley Pkwy
City
Buffalo
State
New York
Search Categories
Geek Squad, Retail
14219-2695
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.
Last updated : 2024-08-12
