What are the responsibilities and job description for the Front Desk Agent position at Best Lodging LLC?
Best Western Sault Ste Marie, a member of BWH-Hotels, is currently interviewing candidates for a Front Desk / Guest Service Agent to join their energetic team. The ideal candidate will be friendly and have a strong knowledge of the local area, as well as having previous experience working in hospitality. The Front Desk Agent will be responsible for handling customer inquiries and requests, including answering questions and providing information on transportation, as well as local attractions, restaurants and activities.
Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $14 - $15