What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Louisville North?
The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.
Duties And Responsibilities
This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.
Qualifications Include: (not limited to)
- Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
- Excellent communication skills both verbal and non-verbal.
- Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
- Excellent phone and computer skills.
- Ability to read and speak English.
- Previous cash handling experience preferred
- Must be willing to work weekends and holidays
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $15