Refugee Casework Support Specialist

Refugee Casework Support Specialist

Requisition #: req11551

Location: Allentown, PA

Hours: Full-time (40-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As the Post Resettlement Casework Support Specialist, you will be primarily responsible for assisting Post Resettlement Case Managers with the documentation, and other client needs with an emphasis on immigration needs. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

• Assist clients, as directed by the case manager, in addressing essential post resettlement needs to include but not limited to registering for English classes, establishing phone service, opening a bank account, applying for Social Security and a Pennsylvania ID;
• Assist with new intakes and assessments;
• Provide transportation to doctor appointments and other appointments as requested by case manager;
• Conduct training on crucial orientation topics including accessing resources;
• Provide bus training for clients;
• Refer clients to local providers to address client needs identified on the assessment;
• Address phone calls, and complete paperwork for case manager as requested;
• Promptly share client concerns and areas for follow-up with case manager;
• Case note all activities clearly, concisely, and in a timely manner;
• At some sites may assist clients in applying for green cards;
• At some sites may effectively communicate the resettlement process to US Ties and give them regular case updates;
• At some sites may complete US Tie evaluations;
• At some sites may process Affidavit of Relationship applications, as directed by the Resettlement Administrator;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent;
• Bachelor’s level degree from an accredited college, a plus;
• Excellent verbal and written communication skills;
• Bi-lingual language speaking: Arabi, Dari, Farsi, Pashto, Swahili, Ukrainian or Russian spoken by client population, preferred;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.