Job Posting for Sportsbook Ticket Writer - OH at BetMGM LLC
Sportsbook Ticket Writer - OH
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
Sportsbook Writer key responsibilities are to provide high quality customer service while writing fast and accurate sports wagers. Follow all rules and regulations, policy and procedures and to maintain a cash drawer with accuracy.
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
Write Sports tickets in an accurate and timely manner
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
Greet guests in a positive, friendly manner
Create and enter player tracking cards
Ensure the protection of customer’s rewards and adherence to credit lines
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work as a part of a team in a high-stress and high-volume environment
Ability to work in and adapt to a dynamic and frequently changing environment
Ability to adhere to and execute established department policies and procedures
Working knowledge of sports
Proficient cash-handling skills
Ability to work under pressure while being able to pay attention to details
Basic math skills
Basic computer and reservation software skills
Excellent customer service skills
Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
Possess intrapersonal skills to deal effectively with all business contacts
Must be able to communicate effectively in English, both oral and written forms
Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Moderate to high noise levels
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Varied shifts, including weekends and holidays
High school diploma or equivalent GED
Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
Minimum six (6) months of cash-handling experience
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
At least 18 years old
Previous experience in race and sportsbook
Previous experience in a similar resort environment
Bilingual, with English as primary or secondary language
Additional Requirements (if applicable)
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Proof of eligibility to work in the United States
Gaming registration as required by applicable regulatory jurisdiction(s)
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you. If you need assistance or accommodation with your application due to a disability, you may contact us at firstname.lastname@example.org.