Customer Advocate

Who we are looking for:
You'll work in our Portland fine jewelry retail shop, Fiina, delivering exceptional service to customers who love our brand and products as much as you do. This position is solely on the sales floor - jewelry production is not a part of this position.

You will be expected to:

• Be the positive, inviting, helpful face for the Betsy & Iya Fiina shop and brand
• Help customers find what they’re looking for by listening to their needs
• Confidently provide honest feedback regarding style and fit of jewelry
• Be open to on-going learning about our products, policies, and services
• Make decisions based on knowledge of policies and know when to seek help
• Work with a team
• Maintain a clean, organized, well-stocked, accessible, and attractive shop environment
• Comfortably use or learn to use a computerized point of sale system
• Have a valid driver's license and be willing to drive to, set up, work, and break down off-site sales events
• Be able to carry boxes that weigh up to 35 lbs., and use step stools/ladders to retrieve backstock

You will work a two- or four-day schedule (the same days every week). We have shifts available on Fridays, Saturdays, Sundays, and Mondays with potential to pick up fill-in shifts on other days based on your availability and our needs. Working at least one weekend day is a requirement of the position. We are open to hiring one a full time employee (our full-time positions start at 30 hours per week) or two part-time employees.

Previous relevant retail experience providing consistently awesome customer service in a retail/fashion/accessories environment is a requirement of this position . Experience selling/working with fine jewelry is a major plus.

The right candidate will be able to:

• Work a consistent schedule that generally does not vary from week to week
• Occasionally pick up additional shifts (sometimes after typical shop hours) in order to work special events or cover for coworkers
• Work consistent shifts during the holiday season from mid-November to December 24 as well as the week following Christmas. Time off during these time periods is not impossible, but is considered only if sufficient shift coverage can be arranged.
• Have availability to pick up additional shifts during the two weeks prior to December 25
• Master multiple systems with many layers related to our point of sale system, inventory tracking, pulling goods for online orders, customer communication, etc.

You are:

• Mature, professional, and trustworthy
• Easy to talk to and outgoing
• Proven to provide excellent customer service in previous work environments
• A proactive conversationalist on the sales floor - ready to approach customers before they approach you
• Able to multi-task and be adaptable to change
• Attentive to detail
• On-time and present when you are at work
• Motivated to make yourself and your environment better through reflection and action
• Familiar or you can become familiar with Betsy & Iya brand

Pay and Benefits:

• This position offers a starting wage of $20.00/hour.
• Great employee discount.
• Paid time off & 401k with company matching.

If you're a good fit, please email a cover letter and resume to jobs.retail {at} betsyandiya.com. Address Suzy, the Director of Retail & Buying. Include what days of the week you are currently available to work. Make sure your cover letter explains how your skills, personality, and experience qualify you to positively contribute to the Betsy & Iya team. We look forward to hearing from you!

Betsy & Iya is committed to the ongoing work of building an equitable and inclusive company. We actively seek diversity of beliefs, backgrounds, skills, and ways of thinking. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, sex, gender, sexual orientation, gender identity/expression, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

By submitting an application with us, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the company, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

If you are offered a job with us, you will be required to sign a Proprietary Information, Invention Assignment, and Non-Solicitation Agreement, a photo release and show proof of full COVID vaccination as conditions of employment. Exceptions to COVID vaccination requirements will be considered for people with disabilities or religious convictions which complicate or forbid vaccination. Other exemptions may be allowed at the Company’s discretion. Please reach out to us to discuss.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: 14 – 32 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Experience:

• relevant retail: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Portland, OR 97210: Relocate before starting work (Required)

Work Location: In person

Salary : $20