Assistant Omni Store Manager

General Summary:
The Assistant Omni Store Manager (AOSM) reports to the Omni Store Manager and is responsible for successfully operating the retail and e-commerce operations of the location. The AOSM provides leadership and guidance to Operations Leads and Omni Associates to drive sales, omni operations, and a positive customer experience both in store and online. The AOSM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).
Key Roles and Responsibilities:
Leadership

• Model company values in all actions, communication and decision-making
• Participate and provide input during the hiring processes for Operations Leads and Omni Associates
• Work with the Omni Store Manager to support the training and development of the team
• Support the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer service

Operations

• Assume all responsibility and accountability for the day-to-day Omni operations by effectively leading all Operations Leads and Omni Associates
• Work with Operational Leads and Omni Associates to execute:
• Visual and merchandising standards for retail operations
• Accurate and timely processing of e-commerce orders
• Pricing, signage, and displays accurately

• Oversee the execution of merchandising direction, customer campaigns, and sales promotions
• Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Omni Store Manager to create and execute an action plan to capitalize on opportunities
• Regularly communicate with Omni Store Manager to discuss strengths, opportunities, and trends in business

Key Performance Indicators (KPIs)

• Work with the Omni Store Manager to maintain employee retention and engagement levels at or above industry average
• Achieve the retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score
• Achieve e-commerce financial performance goals, such as order picking time, order dwell time, drive time, order defect rate, and cost per order

Compliance

• Ensure the team operates in accordance with company policies and procedures
• Ensure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations

Customer Experience

• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Consistently create a positive customer experience with all e-commerce orders
• Escalate more complex customer service issues to the Omni Store Manager

Requirements
Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
• Willingness to work a variety of scheduled shifts
• Lifting and merchandising products (duties include stocking shelves, receiving shipments, carrying orders to customer or driver vehicles)

Education & Experience:

• 3-5 years of experience in retail management, warehouse management, logistics, and restaurant industry

Location: 6393 N. Pacific Avenue, Stockton, CA 95207

Location: 6393 N. Pacific Avenue, Stockton, CA 95207

Job Type: Full-time