E-Commerce Operations Lead

Summary:
The E-Commerce Operations Lead (EOL) reports to the E-Commerce Operations Manager (EOM), and is a core part of the e-commerce leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.
Key Roles and Responsibilities:

• Model company values in all actions, communication and decision-making
• Provide direction, support, and ongoing feedback to Associates
• Assist in conducting observation and coaching of Associates
• Assist with all e-commerce operations and execute all facility operations and delivery processes
• Execute e-commerce standard operating procedures (SOP)
• Consistently create a positive customer experience
• Contribute to the monitoring and management controllable expenses
• Regularly communicate with E-Commerce Operations Manager to discuss strengths, opportunities, and trends in business
• Leverage best practices within the facilities as well as those from other facilities to drive improvement in the customer experience
• Ensure the retail team operates in accordance with company policies and procedures
• Ensure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
• Perform other duties as directed by management

Requirements
Skills Required:

• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals
• Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomes
• Flexibility with scheduling
• Lifting and merchandising product

Location: 760 Francisco Blvd. West, San Rafael, CA 94901

Location: 760 Francisco Blvd. West, San Rafael, CA 94901

Job Type: Full-time