Assistant General Manager

ASSISTANT GENERAL MANAGER

400 Walnut Street

Philadelphia, PA

Full-Time Salary Position - Exempt

At BFit4Life, we strive to improve lives every day! If you have a passion for fitness and wellness and want to help others achieve their individual lifestyle goals, join the BFit4Life family. Be part of Philadelphia’s first Immersive Cycling studio and multi-sensory “exertainment” experience. The BFit4Life vision is to make staying in shape fun, exciting, and exhilarating for all ages. All classes, services and programs are designed to help people live life to the fullest through unimaginable adventures.

The Assistant General Manager position will work with the General Manager to help create the culture of the BFit4Life family and report to the General Manager. In this position, you will be responsible for creating and providing exemplary service and ensuring a high-end experience for all studio members. The BFit4Life studio is a start-up business; therefore, the Assistant General Manager will help the General Manager to oversee all functions, from sales to operations.

Responsibilities:

• Assist General Manager in all daily studio operations and studio management teams, including Welcome Desk, Juice Bar, Retail, and BFit4Life operations.
• Assist General Manager to manage and drive studio performance, work strategically to assess and meet all key studio, retail, and Juice Bar business performance metrics, and make appropriate, informed business decisions.
• Help drive membership sales through outside sales, lead generation, business development efforts and client retention efforts.
• Work with the General Manager and owner to create best practices for sales, lead follow-up and prospect conversion using available software and partners (CRM, POS, marketing partners).
• Assist in the creation and delivery of a standardized sales process for studio. This includes, though is not limited to, phone scripts, studio tours, etc.
• Become fully versed on on all software platforms and studio technology.
• At times, hire and train studio staff.
• Formulate and coordinate instructor staff schedules to ensure proper coverage and alignment with budgeted hours.
• Coordinate with the General Manager, regular inspections of all studio spaces and manage projects to ensure facilities are clean.
• Act as a studio ambassador and maintain the highest level of member service through regular member engagement.
• Represent BFit4Life inside and outside the studio, including community outreach and events.

Skills Required:

• Passion - possess a true passion for fitness and wellness with a hands-on approach; inclusive of coordinating and possibly conducting personal, group and small group training activities.
• Creativity and Leadership – ability to build an exceptional health and wellness community of members and constituents, ensuring awesome BFit4Life programs and member and community at-large events.
• Relationship Builder – always striving to develop strong relationships with members, neighboring hotel and apartment complex managers, local merchants and vendors that can help drive traffic to BFit4Life.

Required Experience and Qualifications:

• 2-5 years of management level or related experience (fitness, hospitality, retail, food/beverage, etc.).
• Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Strong organizational and time management skills.
• Exceptional interpersonal communication and customer service skills.
• Ability to train, lead, motivate, delegate a team of employees.
• Ability to handle multiple projects in a fast-paced and time-sensitive environment.
• Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
• Detail-oriented mindset, with a razor focus on customer satisfaction.
• Ability to sell and market programs and services.
• Strong proficiency in standard Office software applications and industry-specific software tools.
• Strong negotiation, mediation, and problem-solving skills.
• Friendly, outgoing personality and can-do, optimistic attitude.
• Professional in appearance and behavior always.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30 pounds.
• CPR certification.
• Proof of full COVID-19 vaccination is a condition of employment.

BFit4Life Benefits:

• Base salary: $40,000 - $50,000 a year.
• Annual bonus based on studio profitability.
• Health Insurance (medical/dental) reimbursement plan (available after first 60-days of employment).
• All inclusive BFit4Life membership
• Profitability and long-term incentive plan available.
• Opportunity to be involved in franchising and expansion plans.

BFit4Life is committed to creating multiple exertainment concepts to help others experience better health and live life to the fullest. BFit4Life is committed to leveraging the talent of a diverse workforce to create great opportunities for our members and our business. BFit4Life is an Equal Employment Opportunity and Affirmative Action employer. BFit4Life does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Fitness and/or Hospitality management: 1 year (Preferred)

Work Location: One location