Facility Program Manager

BGIS is looking for a Facility Program Manager to join the team in West Jordan, UT.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Facility Program Manager supports client operations with the day-to-day coordination and implementations of activities pertaining to the uptime and reliability provided with our contracted colocations within the region. The Facility Program Manager will be the primary individual to collect information, identify solutions, ensure data, tabletop/white board with facility teams and engineering resources, and present recommendations to the client’s Data Center Managers.

Key Duties and Responsibilities

Support incident events by

• Being available 24X7X365 for secondary escalation from the facility if the client Data Center Manager is not reached in time.
• Representing the client on the facility communications collecting the information and reporting to the client Data Center Manager with recommendations of next steps.
• Owning the RCA participation with facilities and overseeing action items to be driven to a target date.

Supporting changes by

• Coordinate change requests from the colocation provider to validate window, scope, assessment, documentation, etc.
• Draft changes to include change details such as risk identification, impacts, mitigation, etc.
• Represent client on CAB required facility changes and be able to speak to the change if questions arise.

Support maintenance activities by

• Ensuring maintenance calendars actives are planned and target schedule.
• Ensuring and approving facility MOPs for maintenances.
• Identify and coordinate table tops and changes as needed.
• Identify the risk of the maintenance.
• Collaborate on risk mitigation and backout.
• Engage additional client engineering resources.
• Validating no conflicting maintenances with other regions, availability zones, or failure domains.
• Project managing any facility related improvement/fixes needed to ensure all activities align with the SLAs

Support site access compliance and operations by

• Provisioning access after the client Data Center Manager has provided their approval.
• Completing termination access tickets completed in both client and colocation systems.
• Performing quarterly assessment of active badge users per compliance policy.
• Escort/tour as needed and available.

Support space and power allocations and forecasting by

• Analyzing Capacity Planning Forecast tickets to ensure distribution thresholds are not at risk.
• Identify, collect data, and present findings of exceptions asks for the Data Center Manager review.
• Investigate power usage anomalies and collect data for next steps with the Data Center Manager.

Support quality assurance by

• Preparing the site and resource for site audits assessment and taking part in site audit assessment.
• Oversite and ownership of remediation action plan items tracking to completion.
• Governing the client’s DCIM data is valid and accurate at all times.
• Participating in authoring, reviewing, and approving facility related procedures.

Support vendor management by

• Oversite of the onsite vendor check-in supporting infrastructure and facility vendors.
• Governance of the cleaning services contract.
• Champion the colocation contract SLAs and KPIs to ensure all items are being met.
• Contribute to the completion of other key initiatives as assigned.

Client Relations and Commnication

• Document, manage and appropriately escalate project and client issues and concerns. 
• Evaluate industry trends as new standards emerge for best practices, and closely coordinate these potential opportunities with our client and share all applicable information. 
• Explain technical information in a clear manner internally to team members and externally to the client. 

Qualified candidates will possess the following:

RECOMMENDED EDUCATION, KNOWLEDGE, and ABILITIES

• Bachelor’s Degree in Business, Facilities Management, Construction Management, Engineering or equivalent field of study or work experience. 
• Minimum five years experience in facility management or related field. 
• Expert knowledge of data center operations and system configurations. 
• Excellent written and verbal communication skills. 
• Ability to read and understand electrical and mechanical one-lines. 
• Intermediate knowledge of Microsoft Office Suite including Word, Excel, Outlook and Visio along with working knowledge of SharePoint. 
• Knowledge of fundamental electrical and mechanical Data Center operations
• Knowledge of fundamental electrical and mechanical Data Center operations
• Self-driven and high proficiency of time management
• Experience and understanding in procedure and process (authoring, reviewing, approving, and executing)

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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