What are the responsibilities and job description for the Customer Service Representative position at BIC Recruiting?
Job Description
Job Description
COMPANY OVERVIEW : Our client understands the demanding needs of the fire service and offers the highest quality gear and equipment.
POSITION : Customer Service Representative
COMPENSATION : Competitive salary DOE
BENEFITS : Standard package
LOCATION : Deer Park, Texas
SUMMARY : Responsible for all aspects of the Customer Service role. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DUTIES OR RESPONSIBILITIES :
- Answer incoming phone calls
- Address customer needs in a timely manner
- Process Quotes and Orders in a timely manner
- Return customer calls as necessary
- Make out-going phone calls as required to obtain Customer Service information
- Expedite all Distribution open Sales Orders
- Handle all customer Certification request
- Handle all customer Proof Of Delivery
- Provide RMAs to Customers
- Enter Cases
- Required to participate in the On Call rotation
- Assist in covering breaks, lunches, & vacations for the receptionist as required
- Attend all trainings and meetings as required to improve customer service, computer, phone competence or any other requirements that would be important to the success as a customer service professional
EXPERIENCE AND QUALIFICATIONS :
- 2-5 years customer service experience
- 2-4 years fire and safety product knowledge preferred
- Good working knowledge of Microsoft Office applications (Word, Excel, and Outlook)
- Excellent written and verbal communication skills
- Excellent attention to detail
PLEASE NOTE : We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible.
We hope we can personally help you find your new job and wish you success in your job search. For more information, please email Cherrie McBurney at [email protected]
