What are the responsibilities and job description for the Donor Relations Coordinator position at BIDMC?
Department Description: This role is providing support on the Beth Israel Lahey Health Philanthropy team.
Job Location: Boston, Massachusetts
Req ID: 43470BR
Job Summary: Under the direction of the Director of Donor Relations, supports key donor relations activity to maximize the level of recognition and communication with individual major gift, corporate/foundation major gift, planned gift, and selected high level annual fund donors in ways that significantly strengthen their relationship with and good will toward BILH and its institutions.
Essential Responsibilities:
- Aids in the creation of meaningful donor relations activity including naming opportunities, recognition events, donor signage, recognition gifts, annual stewardship outreach, acknowledgments, and campaign collateral.
- Supports the data integrity of named spaces and space inventory in Raiser's Edge for hospitals within the BILH system. Manages the tracking and uploading of information for space and plaque records in Raiser's Edge, including donor information and space descriptions.
- Assists in the maintenance of accurate plaque information in Raiser's Edge in order to maintain a historical archive of all named spaces within the BILH system, and identify new funding and naming opportunities.
- Partners with the operations team to ensure space tracking, public recognition data, and special stewardship reporting is up to date and functioning correctly. Pulls reports from Report Central for annual stewardship activity, like donor honor rolls, and does the initial formatting and review of these data sets within excel.
- Prepares mailing of special stewardship items and annual stewardship outreach across the BILH system.
- Conducts initial vendor research, tracks orders, and works with primary vendor contacts to support special stewardship activity.
- Helps to order donor plaques, and facilitates the donor review, approval, and signage authorization process for lower-level gifts. Ensures all information is accurately recorded in Raiser's Edge.
- Works as necessary to successfully meet established goals and objectives and supports other assigned, department-specific projects, which could include refining or developing processes, and department reports.
- Bachelor's degree required.
- 1-3 years related work experience required.
- Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department as required.
- Must demonstrate teamwork, resourcefulness, results orientation, optimism, and trust.
- Experience in marketing, communications, event management and donor/customer relations in large, complex institution. Strong organizational skills and demonstrated excellence in problem solving, superior attention to detail, ability to coordinate multiple projects across a broad group of staff.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- Ability to work in a fast-paced institution within the dynamic health care environment.
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
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