What are the responsibilities and job description for the Internal Consultant position at BIDMC?
Department Description: BILH Marketing Communications team
Job Location: Boston, Massachusetts
Req ID: 43145BR
Job Summary: The Internal Consultant demonstrates leadership, communication, mentoring, empowerment, and resource management for specific responsibilities and projects as assigned.
Essential Responsibilities:
- Creates, organizes and manages goals and objectives that align with strategic goals of the department and BIDMC and are within the established financial boundaries of the department.
- Obtains a thorough knowledge and understanding of established policies and procedures to effectively translate operational plans into methods and processes.
- Work with a specific department and other Medical Center staff to analyze current state, define requirements, and re-engineer processes as appropriate.
- Bachelor's degree required.
- 8-10 years related work experience required.
- Excellent problem assessment and problem management skills.
- Excellent organizatioinal and time management skills.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
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