Workers Compensation Intake Specialist (FT)

• Answers inbound calls in a high-volume call center.
• Receives enters, and schedules workers’ compensation referrals with the appropriate physician/provider.
• Assists patients, caregivers, and workers’ compensation representatives with various inquiries and provides general assistance promptly.
• Communicates with the worker's compensation coordinators, adjusters, and NCMs to make sure the patients are scheduled promptly.
• Receives and forwards patient requests to appropriate clinical staff promptly.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Director of Workers’ Compensation.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native (Spanish) language.
• Assists in translating medical text from English on behalf of internal and external patients; may translate patient education information as specifically requested.
• Establishes and maintains quality service and positive interaction with all patients, visitors, health care providers, and clinical employees.
• Assists with patient follow-up as necessary, including contacting patients with appointment reminders.
• Maintains strict patient confidentiality by HIPAA policies and standards.
• Provides occasional services outside of normal working hours on an as-needed basis (Saturday sports clinics, annual sports physicals, etc.).
• Performs miscellaneous job-related duties as assigned.

• High School Diploma or equivalent.
• 1 - 2 years experience in medical office administration is highly preferred.

• Must be bilingual in Spanish.
• Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate the ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices, and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency in electronic records systems is preferred.
• Must have strong data entry skills and demonstrated typing speed of 60 wpm.

Salary : $22,900 - $29,000