What are the responsibilities and job description for the Front Desk position at Big Gay Smiles Dental?
Front Desk Receptionist
8am-5pm Monday-Thursday
Location: Big Gay Smiles Dental
About Us: Big Gay Smiles is a welcoming and inclusive dental practice dedicated to providing exceptional dental care to our diverse community. With a fierce commitment to queer activism and HIV advocacy, we pride ourselves on creating a safe, respectful, and supportive environment for all our diverse patients and staff.
Job Description: We are seeking a friendly, organized, and compassionate Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, ensuring a positive and welcoming experience from the moment they walk through the door. This role is crucial in maintaining the smooth operation of our practice and providing excellent customer service.
Key Responsibilities:
- Greet and welcome patients as they arrive at the office
- Answer and resolve phone calls in a polite and professional manner
- Schedule and confirm patient appointments
- Maintain and update patient records while maintaining patient privacy standards and complying with HIPAA
- Handle patient inquiries and provide accurate information about our services
- Maintain a positive demeanor and attitude in challenging situations
- Celebrate the uniqueness of our patients and their families
- Assist with insurance verification and billing processes
- Manage the reception area to ensure it is clean, organized, and presentable
- Coordinate with dental staff to ensure efficient patient flow
- Perform other administrative tasks as needed
- Take payment and discuss treatment plan expenses with patients
Qualifications:
- High school diploma or equivalent required; additional certification or education is a plus
- Previous experience in a dental or medical office preferred
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Proficiency with office management software (e.g., Microsoft Office, Dentrix Ascend)
- Ability to handle sensitive information with discretion and maintain patient confidentiality
- Commitment to providing inclusive and respectful service to all patients
Why Join Us?
- Be part of a supportive and inclusive team dedicated to making a difference
- Opportunity to work in a practice that values diversity and community involvement
- Competitive compensation
- Professional development and growth opportunities
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for our team. Please send your application to tyler@biggaysmiles.com with the subject line "Front Desk Receptionist Application."
Big Gay Smiles is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
2SLGBTQIA community members are strongly encouraged to apply!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Washington, DC 20037 (Required)
Ability to Relocate:
- Washington, DC 20037: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25