What are the responsibilities and job description for the Transportation Specialist position at Big Star Transit LLC?
As a Transportation Specialist, you will be responsible for facilitating working relationship between Big Star, Transportation providers, and Vendor facilities through visits, outreach, real-time trip observations, performs field investigations, including, but not limited to, transportation provider vehicle inspections, compliance risk assessments, and contract adherence. This position partners with the Regional Manager, Quality Control and Fleet Administration teams to ensure client contract service requirements, Network Compliance, and Fleet Availability. This includes but is not limited to:
Responsibilities:
- Act as a liaison to the Transportation Operators; the first line of communication answering questions and addressing issues in real-time that might impact their performance.
- Makes and receives communications with various command centers to report and/or resolve issues in real-time that might impact the overall performance of the service being delivered.
- Coordinates and assigns back-up capacity and/or additional non-dedicated capacity upon demonstrated need due to scheduled network operator availability, breakdowns, incidents, or accidents.
- Monitors various computerized dispatch systems and telephones to meet provisions of scheduled services for quality on time performance.
- Deliver a compelling virtual and telephonic presence in support of the networks ability to make daily service.
- Monitor contractual performance of Transportation Operators; safety, on-time performance, and customer service; raising any high-level concerns to the Transportation Operators Quality Manager.
- Monitor and report any contractual performance violations including but not limited to safety, on-time service, and service performance.
- Provide daily reports to Managers to recap live day service performance
- Responsible for influencing positive vehicle operator morale and empathetic-centric customer service through various mediums of communication.
- Ability to be independently productive in both a traditional office environment and when working from home.
- Performs other duties as assigned
Education:
Preferred
- 1 to 5 years in Dispatch or Customer Service environment
- Two plus years in a high-volume dispatch or customer service environment where problem resolution and customer service was required to be delivered virtually, in real-time, to remotely operating persons
Language Skills:
Required
- Professionalism
- Ability to speak proper English
- Proficient cross-cultural written and verbal communication
- Ability to read and comprehend instructions, correspondence, standard operating procedures, and memos to take decisive action in real time.
- Effectively present and receive information in one-on-one and small group situations to customers, clients and other cross-functional groups
Technical Experience:
Required
- Advanced Knowledge of Microsoft Suite, specifically MS Excel
- Microsoft Teams
Job Type: Full-time
Pay: $18.50 - $23.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your experience with multi-tasking?
- Do you have experience collaborating/partnering with various areas/departments?
- What is your experience with call center equipment?
- What is your communication style?
- How do you work under pressure?
- Why did you apply with Big Star?
Experience:
- dispatching in a high-volume call center: 2 years (Required)
- Transportation management: 2 years (Required)
Work Location: In person
Salary : $19 - $23