What are the responsibilities and job description for the Client Service Specialist position at BioIVT?
We are a leading global provider of high-quality biological specimens and value-added services. By combining technical expertise, exceptional customer service, and unparalleled access to biological specimens. Our mission is to provide high quality biological tissues, fluids, cell products, and services to our customers to further pharmaceutical research focused on bettering lives.
Our global team is made up of a diverse group of professionals committed to serving the needs of our 30,000 clients around the globe. Our culture’s core values consist of respect, integrity, accountability, communication, and quality. We operate in a fast-paced environment that, while in operation for over 30 years, maintains an entrepreneurial spirit and a “can do” attitude.
Job Purpose
The Client Services Specialist is responsible for engaging with BioIVT’s customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.
Duties and responsibilities
- Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
- Manage certain key accounts, as assigned and serve as our clients’ point of contact throughout the entire ordering process for all projects assigned
- Assist clients by generating detailed quotes, as well as processing orders, tracking open existing orders
- Seek up-sell/cross-sell opportunities and present value-added service options
- Become an expert in the procurement of specimens in order to effectively discuss projects with researchers and scientists
- Develop an understanding of how the division operates and the products and services offered
- Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries
- Serve as a liaison between our clients and all internal departments
- Work with our Sourcing and Project Management team to develop order fulfillment plans
- Lead or participate in meetings with the operations team to explain the execution plan of complex projects
- Provide ongoing support to the business development field team
- Manage opportunities in Salesforce
- Assist with training new team members
Qualifications
- Bachelor’s Degree, in science preferred
- Experience in a client services position preferred
- Clinical Research Coordinator, experience a plus
- Customer service-oriented attitude
- Commitment to quality
- Ability to problem solve
- Excellent written, oral, and interpersonal communication skills
- Highly self-motivated, self-directed, organized, and attentive to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to work both independently as well as on a team in a collaborative environment
- Computer savvy and ability to adapt quickly to new technologies
- Proficiency in Microsoft Office Suite (Outlook, Excel and Word)
We offer a comprehensive benefit package for eligible team members including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also offer a generous retirement plan with a company match. Eligible employees also enjoy competitive time-off policies. We are a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!
We can’t wait to work with you!
We are an equal opportunity employer.
Salary : $53,300 - $67,500
