Patient Care Coordinator

Summary: The Patient Care Coordinator is responsible for scheduling patient procedures, performing insurance verification, creating/maintaining medical records and compiling/forwarding billing information to the corporate office. The Patient Care Coordinator also assists with answering telephones and handling facility issues as needed.

Knowledge, Skills and Experience: Must have high school diploma and 1-2 years of related experience, preferably in a hospital or physician office setting. Must be detail-oriented, organized and have the ability to effectively communicate with individuals and groups, including all levels of staff. Must be familiar with medical terminology and demonstrate proficiency in typing and the use of Microsoft Office Applications. Must have professional and courteous telephone skills and the ability to manage multiple projects at one time.

Physical Requirements: Must be able to lift/move up to 25 pounds and be able to walk, push, pull, grasp, bend, stoop, squat and reach as necessary. Repetitive keystrokes are on ongoing function of the job. Specific visual ability requirements include close, distance, and peripheral vision, hand-eye coordination, depth perception and the ability to adjust focus. Must be able to retrieve, communicate and present information in a written, auditory and visual manner.

Working Conditions: The work setting is a clean, well lit, climate controlled and ventilated facility.

Essential Duties: The Patient Care Coordinator becomes familiar and complies with all company and client policies and procedures in order to perform the following as assigned:

A. General
1. Maintain confidentiality when dealing with any patient information.

2. Interact with patients, physicians, coworkers and visitors in a courteous, professional manner.

3. Report for scheduled work shifts on time and in proper attire, wearing name badge.

4. Demonstrate a high level of flexibility with work schedule and/or shift to meet patient or company needs.

5. Demonstrate proficient time management and the ability to perform multiple tasks at one time.

6. Maintain an organized and clean work area that is stocked with the appropriate supplies.

7. Properly utilize and maintain supplies and equipment.

8. Handle stressful and difficult situations in a calm and professional manner.

9. Communicate concerns/issues to management in an appropriate and timely manner.

10. Demonstrate gradual and persistent improvement in job performance quality.

11. Demonstrate self-motivation to maintain professional competency by participating in continuing education opportunities as able.

12. Attend department meetings or other in-service activities as scheduled.

13. Identify and strive to meet departmental goals, objectives and plans.

14. Work professionally as a team member in conjunction with other employees and departments.

15. Perform other duties within scope of ability as assigned by direct supervisor to ensure efficient operation of the department and company, including those required during emergencies.

B. Specific

1. Answer and direct telephone calls to appropriate staff in a professional, courteous and timely manner.

2. Sort and distribute incoming faxes to appropriate staff.

3. Sort and distribute incoming mail, including interoffice mail, to appropriate staff.

4. Coordinate inventory/ordering of office supplies and distribute to staff accordingly upon delivery.

5. Report and coordinate necessary maintenance of office equipment.

6. Schedule patients for physician ordered procedures.

7. Compile and mail information packets to patients once they are scheduled for procedures.

8. Complete appropriate correspondence with patients/physicians concerning cancellations/“no-shows”.

9. Contact and schedule patients for ordered procedures if cancellations create appointment openings.

10. Greet and check in patients during office visits.

11. Retrieve and file patient medical records as needed, to obtain or insert documentation.

12. Forward medical record documentation to various locations and services as requested and authorized.

13. Forward all needed billing documents to Corporate Office in timely and consistent manner.

14. Obtain and review patient insurance information from medical records.

15. Communicate with various insurance companies in order to obtain patient insurance information.

16. Enter insurance verification information and special instructions into the system.

17. Perform pre-determinations and obtain authorization numbers for scheduled sleep studies.

18. Make follow-up calls to insurance companies regarding pre-determination and authorization numbers.

19. Inform insurance companies of change in date of service when patient procedures are rescheduled.

20. Note patient insurance changes or corrections in medical records.
Assist and cover for other Patient Care Coordinators with all duties as needed.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location