Injection Coordinator

INJECTION COORDINATOR

Full time, enthusiastic, personable Injection Coordinator with exceptional customer service skills needed for a fast-paced clinic at our corporate location in the Orlando area for providers that specialize in Comprehensive Spine Treatment.

JOB DESCRIPTION:

Your duties and responsibilities will include but are not limited to:

· Conduct, monitor, and redirect emails pertaining to anything within the scope of the Injection Coordinator duties, listed in the Injection Coordinator Manual

· Create tasks and add to injections master tracking spreadsheet

· Review office notes and verify patient qualifications upon patient discharge from their office visit, when they are recommended injections or associated procedures

· Review and confirm patient medical history and current patient medications to ensure that they are an appropriate candidate for the corresponding injection/procedure

· Confirm patient symptoms and the need for the injection

· Correctly and accurately notate communications with patients in all company communication portals

· Accurately schedule injections and corresponding appointments (Post operative/Follow Up) under multiple providers, ensuring they are scheduled with the appropriate provider at the correct location

· Advise patients of all scheduled appointments via telephone call, email, and/or SMS message after scheduling, as needed to the discretion of the patients preferred contact method

· Educate patients for pre/post operative procedure expectations and briefly discuss insurance requirements

· Answer questions regarding patient appointments and concerns as needed

· Communicate with the Injection Insurance Coordinator as needed to ensure authorization requirements are met and the process runs smoothly, to avoid rescheduling

· Create Injection Packets prior to patients’ scheduled injection appointment

· Obtain patient preoperative and post operative vitals on scheduled injection appointments

· Prep injection using sterile technique and assist the provider as needed during injection appointments

· Dress wounds appropriately, efficiently, and assist patients as needed, post procedure

· Follow up with patients via preferred method of contact, post injection to ensure patient safety and recovery is going well

QUALIFICATIONS:

· A minimum of 1-year prior medical experience is required

· Professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· Ability to adapt to new protocols and regulations with patient care and scheduling processes

· High school degree or equivalent

· Knowledge of EMR (Electronic Medical Records)

· Active state or national Emergency Medical Technician (EMT) certification (preferred)

· BLS Certification (preferred)

· Ability and willingness to travel to other BioSpine locations

· Great Teamwork

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Medical Specialty:

• Medical-Surgical

Schedule:

• Monday to Friday

COVID-19 considerations:
Masks are required for everyone.

Experience:

• Medical: 1 year (Required)
• scheduling: 1 year (Preferred)
• sterile technique: 1 year (Preferred)

Work Location: One location