What are the responsibilities and job description for the US Training Specialist position at Birch Street Systems LLC?
Software Training Specialist
Birch Street Systems is a leading provider of Procure-to-Pay solutions to the Hospitality and Food
Service Industry. We are experiencing rapid growth and are adding several new members to our
Training department. BirchStreet provides training services to clients in order to ensure optimal
system usage and success. This team is in charge of training our customers as well as our in-house
resources on the application.
Duties
Primary roles of a Software Trainer
• Delivers presentations in front of live audiences via webinar or onsite to educate them on
the complexities of our system
• Creates innovative software best practice materials for our customer base
• Exhibits critical thinking when asked process related questions to determine the optimum
operational solution for customers in different verticals
• Modifies in house and external customer training curriculums on an as needed basis to
support BirchStreet's objectives
• Maintain meaningful relationships with various departments to ensure that quality of training
is being delivered effectively
• Engages with our customers on a regular basis to proliferate consistent system usage and
the knowledge transfer of BirchStreet products and services
• Builds and completes training documentation to keep up with new system enhancements
and features
• Travel for onsite customer visits. May be inside or outside of the United States
Required Qualifications
The following are the minimum qualifications for the Software Trainer position:
• Fully Vaccinated
• 2 years of experience conducting client-based trainings
• Extensive experience working with customers/client servicing. Preferred Experience in Hospitality, Inventory Management, or Accounts Payable
• Excellent public speaking skills
• Must have experience working in a team oriented, deadline driven environment
• Fluency in English and Spanish is an absolute necessity
• Outstanding communication skills. Must be able to work effectively with other departments and interpersonally within a
team
• Must have a PROACTIVE as opposed to REACTIVE attitude
• Outstanding organizational skills. Must be able to handle multiple assignments at a time and know how to prioritize
tasks
• Microsoft Office Proficient (Word, PowerPoint, Excel, Team)
• Open to travel if necessary
• Must have a valid passport
• Must be a quick learner and familiar with new forms of technology
• Must be able to conduct / trouble shoot webinar-based lectures