On-Site End User Support

Overview

ABOUT US   Birdsong Hearing Benefits™ LLC, is a hearing benefits manager that views hearing care as total care. We provide Medicare Advantage, including all lines of business in government programs, along with commercial solutions for the most under-utilized supplemental benefit: Hearing.   We are looking for dedicated, talented, and passionate individuals who want to join us in helping people awaken to the full sound of life. We are driven by the following values:   - People focused, realizing it is all about our consumers and each other. - Collaborative with a strong team spirit, happy to work together to achieve greater results. - Intuitive and creative, generating ideas and solutions to transform the hearing care ecosystem. - Full of grit, wanting to work hard to achieve success. - A growth mentality, eager to adapt and be flexible in an ever-changing environment Summary The IT Support Specialists wear a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Service Desk Specialists oversee the phone and ticket ques for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized. We expect an IT Support Specialist who will work hard, keep up in a fast-paced start up environment, and have fun! If you are looking to be challenged daily, make a huge impact and help define the future of patient engagement, we would love to have you join our team!

Responsibilities

ESSENTIAL JOB FUNCTIONS - Provides the single point of contact for all system users for IT related issues - Owns all IT requests considered Level1 or Level2 support (regardless of system or area) - Ensures that IT policies, procedures, and standards are followed - Coordinates with vendors when needed for service on defective devices - Works with other IT staff to assist in the development of fixes and improvements - Ensures that inbound support calls are answered live and resolved - Ensures that all inbound support tickets are resolved in a timely manner and categorized - Configures, installs, optimizes, and retires IT Assets - Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals - May perform miscellaneous tasks/projects as directed by manager

Qualifications

PROFESSIONAL EXPERIENCE/QuALIFICATIONS - Minimum 2 years working experience in a Service Desk or technical support function - Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc) - Experience administrating with the following technologies a plus: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN - Highly self-motivated, proactive, and results driven - Comfortable working in a fast-paced environment - Ability to lift 25 pounds on an occasional to frequent basic EDUCATION - College Degree or equivalent - Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)