Multi-Site Property Manager

Multi-Site Community Manager; Pullman Pointe and Flats at Switch; Fishers, IN!

Who we are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held (“B&H”), we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. You must be ready to show up every day with a true passion for people and learning. Every leader has an exciting opportunity to profoundly impact our Purpose, “Enhancing Lives by Transforming Communities”, and turn it into reality. Are you up for the challenge?

What we offer
Benefits and Compensation:

• Competitive compensation, bonuses, retirement plan option, medical, dental, vision and life insurance
• A collaborative, progressive, team development environment
• Paid holidays (to include your birthday!) and paid time off
• Opportunities to make a difference in a growing and highly productive environment

The role
The Community Manager is accountable for their property’s operations. The purpose of the Community Manager is to effectively supervise, manage and coordinate persons, activities and available resources in order to accomplish each property’s objectives as set forth by the property owner. These objectives will include maximizing occupancy levels, income and property values; monitoring expenditures; and ensuring the properties are managed in accordance with industry standards. In addition, the Community Manager is responsible to see that each property follows and abides by all company polices.

What you will do
Essential Duties and Responsibilities:

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with
• Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property
• Ensure adherence to budgets
• Manage general leasing and renewal activities
• Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy
• Perform primary duties using a computer system and must keep current on system changes
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria
• Ensure new residents are properly moved in and complete move-in inspection form
• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets
• Analyze processes and procedures to ensure optimum efficiency levels
• Maintain positive customer relations with current and prospective residents.
• Initiate and implement policies/procedures to address resident concerns; e.g. service requests, noise complaints, etc.
• Supervise apartment community staff including performance management, discipline, and timekeeping
• Communicate frequently with your assigned District Manager & Regional Manager on vital needs of the community
• Work with the accounting department to ensure financial policies and procedures are adhered to and that conditions are positive to enhance cash flow and profits
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances
• Develop and maintain positive relations with tenants, contractors, local community and groups or associations
• Perform evictions, utility shut-offs and landlord liens as required on delinquent rents
• Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance
• Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
• Communicate important information to residents with well-written and professional notices
• Carry out other duties as assigned by your supervisor or other Leadership staff
• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment

What you will need
Desired Skills and Competencies:

• An understanding of NOI, and cash flow
• Experienced in property financial analysis and must be able to read and understand financial reports
• Must be able to handle crisis appropriately
• Must be able to communicate effectively in the organization, both verbally and in writing
• A complete understanding of Fair Housing
• A thorough understanding of apartment rent collection procedures

Education and Experience:

• At least three (3) years of management experience in the field of residential property management
• Ability to multi-task and prioritize
• Exhibit strong attention to detail
• Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands
• Experience in One-Site preferable

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.