Product Owner

The IT Change Management Specialist will play a key role in helping IT Modernization Roadmap projects (change initiatives) meet business, schedule and budget objectives. This person will focus on the people side of change ? including changes to business processes, systems and technology. The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement. The Change Management Specialist will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.

The department focuses on solution adoption for different technology solutions
Wide range of portfolios (Canadian, US, Europe and Australia)
Example of the type of work this role will support?.within finance dept (brand new systems to do day to day transactions)
Support activity includes managing or setting up change networks in the organization
Working with IT team to create support plan for go live
Monitor adoption
Mitigation strategy
Change management exp required
Change exp outside of IT is ideal
Tech implementation exp is a plus
Project management is a plus
Retail is not required

TOP SKILLS:
1. Change management
2. Project management
3. ERP implementation is a plus
4. Prosci certified is a plus

Roles and responsibilities:
Apply change management approach and methodology in support of the IT system implementations.
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
Develop a set of actionable and targeted change management plans ? including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Support the execution of plans by employee-facing managers and business leaders.
Be an active and visible coach to executive leaders who are change sponsors of the system implementation.
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes related to the IT system
Identify resistance and performance gaps, and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success.
Work with project teams to integrate change management activities into the overall project plan.
Work with communication, training, and HR in the formulation of particular plans and activities to support project implementation.

Skills and qualifications:
A solid understanding of how people go through a change and the change process.
Experience and knowledge of change management principles and methodologies.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Exceptional communication skills ? both written and verbal.
Able to work effectively at all levels in an organization.
Excellent active listening skills.
Problem solving and root cause identification skills.
Strong analytic and decision making abilities.
Must be a team player and able to work with and through others.
Ability to influence others and move toward a common vision or goal.
Experience with large-scale organizational change efforts.
Previous change management experience is a plus.