Azure Support Lead

About Bitwise

Founded in 1996, Bitwise is a leading technology solutions provider leveraging technology & innovation for 25 years to help businesses solve complex challenges, unlock value, and maximize competitive advantage. How do we do it? We bring together the industry’s finest and most experienced professionals in a diverse, inclusive, and collaborative culture, powered by innovation, continuous learning, and a shared passion for the immense potential of technology.

About the Job

Title: Azure Support PM/Lead

Location: Schaumburg, IL – Remote OK

Employment Terms: Fulltime with benefits

Job Responsibilities:

1.     Define processes and procedures for all key areas of the Azure support lifecycle

1.     Incident Management

2.     Change Management

3.     Release Management

4.     Problem Management

5.     Configuration Management

2.     Transition plan from Development to Support team for new Azure application releases

3.     Support Shift Handover process across geographically distributed teams

4.     Capturing SLA and reviews

5.     Define RCA template and approach

6.     Azure Production Support SOP Templates

7.     Azure Production Support RACI Matrix

8.     Knowledge Transfer Checklist and transition plan

9.     Define knowledge repository hierarchy

10.Define process to contact internal and external stakeholders for critical and non-critical needs

11.Review the alerts and mechanism model and suggest improvements

12.Review the configurations in ‘Service Now’ and suggest additional fields and values (CMDB)

13.Collaborating with various stakeholders to come up with the requirements for the operational reports/dashboards

14.Setup Project Governance committee, Escalation Path and Weekly/Monthly reporting process

15.Define a process to capture support metrics like Job Failure %age, Yearly Effort Savings, Support effort distribution, Quality of resolution, First contact resolution rate etc.  

16.Azure management

1.     Job scheduling

2.     Access management

3.     Incident triage & troubleshooting

4.     Cost Tracking

Technology Stack:

1.     Azure Data Factory

2.     Databricks

3.     Synapse

4.     Azure DevOps

5.     Data Catalog Management - incident triage & troubleshooting through

6.     Power BI Desktop & Service

7.     Atlassian Suite, Service Now & Splunk

Good to Have:

8.     Logic Apps

9.     ML Flow 

10.API Publication & Consumption Using Postman and OAS2.0

Our Values

We believe we achieve MORE when we are united in one purpose and driven by a strong value system that keeps us rooted in our beliefs. Our core values of excellence, open-mindedness, compassion, mutual self-respect, integrity, and belongingness act as the guiding rails as we pursue “Different & Better” outcomes together. Furthermore, we strive to make an impact not only through our work but also through our ability to come together to actively do our bit for societal good. Through our CSR platform, Bitwise Foundation, we enable ample opportunities for Bitwisers to give back to society through various initiatives in education, human welfare, and environmental sustainability.

Know more about Life@Bitwise:

Why Bitwise

As a Bitwiser, you’ll have the opportunity to make a meaningful impact alongside the industry’s expert professionals as you lead an exceptional career in a growth-driven organization while being at the forefront of the emerging technology scene. What’s more, you’ll be part of a vibrant, energetic, and thriving workplace culture that ensures you have everything you need to foster a fun and rewarding career journey. Our robust employee-friendly policies help you fulfill both your individual and work goals with a strong focus on flexibility and work-life balance.

Sounds exciting? Come be part of our growth vision and unlock your unique potential to make a difference!

Know more about Bitwise: Visit us on our social media pages.

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