What are the responsibilities and job description for the L2 IT Technician position at Biz Technology Solutions?
Are you stuck spinning your wheels at your current job? Are you looking to find a job where you can ACTUALLY make a difference and feel appreciated? Look no further! Biz Technology Solutions is looking for an IT Technician to help take our team to the next level. We are looking for a self-driven individual who likes to Have fun, is Accountable, willing to Adapt to an everchanging IT environment, is Passionate, and is ready to take their career to Elite status!
Who is Biz Technology Solutions?
We are an established and reliable IT company based out of Mooresville, NC. We provide full-service technology services to small to medium-sized businesses. Our main goal is to manage, support, and streamline IT to local businesses. Our operational maturity, unified business solutions and credibility are what set us apart from other managed service providers!
Why BTS?
While work is important, we also understand a work/life balance and corporate culture are critical to having happy employees! Our average employee tenure is 7 years. Some of the perks you will receive as a BTS employee:
- Competitive Pay
- Flexibility to occasionally work from home
- Paid time off, paid holidays, and volunteer time
- Health, vision, and dental insurance
- 401K Plans
- Performance incentives pay
- Paid gym memberships
- On premise fully stocked snack bar, gym, meditation space, and gaming area
- Fleet of corporate vehicles to drive
- Social committee to plan social events and monthly catered breakfasts/lunches
Roles and Responsibilities
As a part of the IT Team, the IT Technician’s roles will include:
- Providing high-quality technical customer support
- Technicians will spend time out in the field at client sites as well as in the office
- One week quarterly you will be responsible for being on call
- Technical skills that would be useful:
- Windows desktop troubleshooting
- PC setup and deployment
- Basic Windows Server support: User additions, password changes, etc.
- Server application troubleshooting via vendor management
- Fire Share permissions changes
- Basic O365 administration
- Server application upgrades and installations
- Basic Active Directory administration
- Basic server hardware maintenance
- Basic wireless troubleshooting
- Email troubleshooting
Qualifications
- Experience in a managed service environment is a plus
- 2-5 years of direct work experience in IT support
- Exceptional verbal and written communication skills
- Excellent listening skills
- Ability to work individually and as part of a team
- Valid driver’s license and transportation
