Asset Protection Supervisor

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Job Summary

Responsible for safety, asset protection, and inventory control. Leads and executes inventory counts, supervises, and directs the work of Team Members in the asset protection and inventory control departments. Creates and maintains a safe club environment through the execution of theft deterrence strategies, member engagement and delivery of our safety standards. Manages physical and systemic processes, reverse logistics processes, and ensures inventory controls and count accuracy in the club. Monitors and executes all company asset protection programs.

Leadership:

• Know their business/business acumen, including current and prior shrink results. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
• Lead through change. Model leadership competencies build credibility and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

• Define and model GOLD- Grand opening look daily
  • All items stocked and promotional plans executed
  • Maintain visible accurate signage
  • Clean and organized, inside and out
  • Perishable areas stocked and rotated with cold chain maintained

Know Your Business:

• Acquire a deep knowledge of key metrics and reporting for total club and department performance
• Drive performance and profitability by using reporting to identify trends and areas of opportunity
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics

• Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

Primary Tasks, Responsibilities, and Key Accountabilities

• Performs safety inspections. Instructs on accident prevention techniques and assists in accident investigations. Handles worker’s compensation and general liability rates.
• Develops/teaches company asset prevention programs and initiatives.
• Leads, executes, and investigates results from inventory count program.
• Performs inventory counts.
• Manages, inventory control functions. Oversees count teams, programs. Implements best practices and programs focused on operational shrink deterrence.
• Oversees Inventory Control Driver and assigned responsibilities.
• Oversees RTV process and ensures the accuracy of damage and return to vendor and transfers. Validates that all merchandise leaving the back doors has been processed per company guidelines.
• Develops effective and productive teams in the asset protection and /inventory control departments through selection, training, managing, assessment, evaluating performance, coaching, motivating and performance management when necessary.
• Executes Asset Protection Routines as outlined in the Asset Protection Supervisor Calendar.
• Complete weekly review of the club shrink report, monthly annotation on the shrink (over $500) report and investigate/resolve variances accordingly.
• Planning and execution of cycle inventory preparation process.
• Execute merchandise protection standards focused on current club theft trends.
• Partner with RAPM and investigate internal and external theft, fraud, and organized retail crime cases.
• Communicates results of investigations and provide updates to leadership based upon facts of each case.
• Conduct weekly CCTV review per the Asset Protection calendar.
• Complete weekly data entry of inventory recoveries per the Asset Protection calendar.
• Complete monthly review of the club shrink report. Investigates variances accordingly and annotates findings.
• Planning and execution of cycle inventory preparation process.
• Manage, review, and resolve losses identified through exception-based reporting and cash variances.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job.

Qualifications

• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
• Prior, asset protection, safety, and/or inventory control experience preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Forklift experience preferred.
• Open shift availability required.
• At least 18 years of age.

Job Conditions

• Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

• Located in a comfortable indoor environment with frequent exposure to temperature extremes from freezers, ovens, and/or coolers. There may be frequent exposure to cleaning agents and hazardous material.