Mortgage Sales Assistant

General Purpose:  Greet Credit Union members and guests and direct them to the appropriate department or employee.  Provide administrative support to employees in both the Mortgage and Business Lending departments.

Essential Duties/Responsibilities

1. Greet and welcome members and guests. Determine their needs and direct them to, or schedule them with, the appropriate employee in a professional and timely manner.  Answer basic questions about Mortgage products.
2. Contact members to confirm appointments.  Assist them with determining any documentation needed for the appointment.  Scan any relevant documents that members bring in to facilitate processing.
3. Scan documents into the relevant imaging system.  Audit documents to ensure all pages are included, and save in appropriate locations.  Vault closed files as appropriate.
4. Act as a backup for Mortgage Appraisal Coordinator and 1^st Floor Receptionist.  Perform tasks related to those positions as assigned.
5. Assist Mortgage Department with Audit Preparation, to include retrieving and creating or merging files for a pre-audit for internal management and underwriting review. 
6. Responsible for maintaining the 2^nd floor waiting area, conference rooms, and 2^nd floor work room, ensuring all areas are kept neat, clean, and present a professional image.  Maintain appropriate supplies.
7. Maintain all pamphlets, brochures, and marketing material on 2^nd floor, and ensure all items and material are current and well stocked.
8. Maintain shared multi-functional devices and supplies.  Also maintain all other supplies shared by 1^st floor employees.
9. Responsible for mailing adverse action notices and notices of incomplete applications to members.   

Other Duties/Responsibilities

1. Responsible for organizing, inventorying, and stocking 2^nd floor shared supplies areas.
2. Assist Mortgage, Business and other CU Departments with various projects, as assigned.
3. Perform other duties assigned by the Mortgage Manager.

Job Knowledge

1. Working knowledge of credit union's telephone system.
2. Working knowledge of organization's policies/procedures and credit union's service philosophy.
3. Working knowledge of products and services.
4. Working knowledge of safety and security program for false alarms, robberies, bomb threats, fire and extortion.
5. Working knowledge of credit union's in-house computer system, traffic monitoring system, and Internet.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of this position. The following list outlines the physical conditions that are normally encountered in this job.

1. Vision:  A sighted person to effectively complete necessary paperwork.
2. Speech/Hearing:  Ability to communicate verbally and in writing with staff, members and vendors.
3. Manual Dexterity:  Ability to perform necessary computer-related input.
4. Physical Mobility:  Limited mobility required. Requires the ability to work flexible hours.

Job Qualifications (Ability) 

1. Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
2. Ability to prioritize multiple, and sometimes, conflicting tasks.
3. Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
4. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
5. Ability to possess versatility and flexibility to successfully serve as a back-up to other positions as required.
6. Ability to possess the creativity and resourcefulness required to successfully complete assigned duties without constant supervision.
7. Ability to possess the mental concentration necessary to successfully resolve basic problems that are relatively redundant.
8. Ability to handle confidential financial record keeping requirements to keep personal work updated and accurate.
9. Ability to express oneself clearly and concisely, both orally and in writing.

Job Qualifications (Education/Experience)

Job requires a high school level of language, math and reasoning skills. One to two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions

            Material and Equipment Involved

            ·  Multi-functional Device                                     ·  In-House Computer System

            .  Instant Issue Machine                                      ·  Telephone Console

            ·  Laminator

            Work Environment/Physical Activities

            Ability to handle fast-paced reception area with a positive, professional attitude.  Ability to handle multiple tasks simultaneously.  Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  Job does not have specific volume and pace of work standards except that the job requires that members be served in the most timely manner possible.  Job requires extensive member contact on a continual basis.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, religion, national origin, physical or mental disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability that substantially limits a major life activity, but who are otherwise able to perform the essential functions of the job.