Managing Director, Digital Customer

Managing Director, Digital Customer

Date: Dec 20, 2022

Location:

US

Company: Black & Veatch Family of Companies

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As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Mgmt Consulting

Req Id : 93354

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: Yes

Job Summary

As the leading employee-owned engineering, consulting and construction company we have an unparalleled committed to our clients and the communities they serve. Black & Veatch is seeking an exceptional leader to join our Digital Advisory organization as Managing Director, Digital Customer. The world is changing at an unprecedented rate and that change increases the demand for innovation and efficiency to deliver solutions and services across the worlds utility infrastructure. Join Black & Veatch Digital Advisory and use your talent and expertise to impact the world.

The Managing Director is held accountable for managing the consulting offering portfolio, maintaining client satisfaction, growing the business, and contributing to the success of Black & Veatch Digital Advisory. Providing input to the strategy and direction for organization, this leader drives the process to develop new consulting offerings and manages team project execution to ensure client satisfaction and considerable business growth opportunities.

The Managing Director will drive the process to acquire new clients and engagements, and be responsible for all aspects of assigned engagements. The successful candidate will direct the development of processes and techniques to improve operations and develop marketable service offerings, contribute thought leadership, and provide technical or industry knowledge to contribute to the completion of all engagement phases. This team member may lead a large size effort or project team, may delegate team work assignments through various phases of an engagement, and may manage projects from prospect to client deliverable.

Additionally, the Managing Director, Digital Customer focuses on:

• Management of existing and new consulting offerings in the following areas:

• Customer information systems and customer experience

• Advanced metering infrastructure (AMI), meter data management (MDM) and data analytics

• Demand response, energy efficiency, conservation, and consumer engagement

• Behind-the-Meter (BTM) solutions, business models, and customer engagements with regard to power producers or prosumers of the utility

• Identify and create innovative offerings and supporting solutions to specific target problems that address market needs of the evolving utility marketplace and progressive next-generation energy and water solutions, for utilities and commercial and industrial clients

• Utilize deep subject matter knowledge and expertise to identify challenges within the market and develop our offering strategy and value proposition to respond to those challenges

• Support the business development and consulting teams and seek out opportunities to collaborate with other B&V organizations in the pursuit of key business opportunities as needed

Key Responsibilities

Value Creation

• Focus on developing solutions to the evolving and disruptive new energy economy primarily for utilities but also commercial and industrial companies

• Act as the Product Manager for the new and existing offerings, including the development of traditional product lifecycles artifacts and activities

• Actively coordinate with other Black & Veatch Divisions and potentially with outside partners to drive offerings and business

Solution Delivery

• Drive early-stage project scoping/shaping in alignment with the practices vision for expansion

• Guide team project delivery for execution effectiveness and client satisfaction

• Manage project outcomes and risk awareness proactively

Growth

• Build and coach a high-performing team, supporting knowledge transfer to junior team members

• Partner with Digital Advisor business development leaders as well as other Black & Veatch client executives to identify, solicit and deliver innovative solutions to utility, commercial and industrial clients

• Be actively involved with one or more key account teams, supporting the collaborative development of account plans that focus on maintaining senior executive relationships

• Support the creation of and strengthen profitable relationships with our clients

Preferred Qualifications

• Bachelors degree in a related field: Engineering, Innovation, Product Development, Marketing, Entrepreneurship

• MBA or other advanced degree in related field

• 15 years of management consulting experience within the energy, water, or utilities vertical

• Strong knowledge and understanding of utilities industry; knowledge of industry business drivers and motivators, and transformation drivers and impacts

• Understand the financial drivers and possess the business acumen to forecast, manage, and operate a significant project- based business

• Skilled in constructing a deal win strategy, financial structure, and negotiate multi-year Statements of Work including terms, risk mitigation, pricing, and payment terms

• Experience building a successful and sustainable consulting practice

• Excellent communication, presentation, and social engineering skills (written, verbal, and interpersonal)

Minimum Qualifications

Bachelor's degree or relevant work experience. Has successfully managed multiple engagements simultaneously. Contributor or leader to acquire new engagements. 12-15 years in a business/consulting environment. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications

Certifications related to area of expertise, where applicable preferred.

Work Environment/Physical Demands

BandV Office Environment or Client Site - Travel up to 100%

Competencies

Action oriented

Customer focus

Interpersonal savvy

Salary Plan

CST: Consulting

Job Grade

006

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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

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