Store Associate

Company description

Founded in 2006 by skiers Camille Jaccoux & Bruno Compagnet and industrialist Christophe Villemin, blackcrows specializes in freeride and touring skis, as well as technical outdoor clothing. Distributed worldwide, our premium-positioned brand benefits from an excellent footprint on the European market and is currently experiencing very strong growth on the North American market.

Based in Chamonix Mont-Blanc and Paris, and recently also established in California, the brand has retained its DNA of combining design and performance in its products.

More broadly, blackcrows is a state of mind: the culture of skiing and the outdoors as an opening onto the world, the shared pleasure of participating in an adventure of enthusiasts, the desire to commit to the development of an inspiring brand.

Position Overview:

The Store Associate is responsible for supporting the store (nest) in delivering highly engaging customer journeys, helping cement blackcrows as a high performance, ski lifestyle brand. You embody a passion for skiing/outdoor activities, demonstrating expertise in every recommendation, helping bring the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. Ultimately, you collaborate with your team to ensure a seamless customer journey and are a steward of our blackcrows values and culture.

Responsibilities:

• Achieve or exceed personal sales and key performance targets that contribute to driving the store’s results.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Contribute to a positive and productive store environment through effective communication, teamwork, and collaboration.
• Assist in driving an amazing guest experience, while delivering on selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to driving the store’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories to customers.
• Support upkeeping the overall physical store maintenance, standards, and cleanliness.
• Effectively organize the stock room and efficiently process inbound and outbound shipments in support of delivering a seamless customer journey.
• Maintain the sales floor and stock room inventory ensuring floor is replenished accordingly.
• Advise customers on product recommendations through expert product knowledge.
• Demonstrate curiosity and passion for learning and development by participating in all educational initiatives.
• Accurately and efficiently utilize point of sale (POS) systems and operational tools in compliance with Blackcrows standards.
• Follow all standard operating procedures with excellence.

• Actively seek feedback to improve performance and cultivate personal and professional growth.

Key Requirements:

• Passion for the ski and outdoor industry a must!

• Minimum 1-2 years of retail experience, preferably in a customer focused environment.

• Ability to stand for long periods of time and must be flexible to work retail hours, including evenings, weekends, and holidays.

• Excellent time management, organization, and multi-tasking skills.

• Good understanding of store operations and driving sales performance.

• Ability to work efficiently in a fast-paced and team orientated environment.

• Excellent communication and interpersonal skills with high attention to detail and adaptability.

Core Competencies

• Entrepreneurial

• Sales and Client focused

• Relationship building

• Effective communication

Contract & conditions:

• Fixed-Term Contract from Nov 1st, 2024 to March 31st, 2025
• Full time
• Health, dental, vision insurance
• STD/LTD Insurance
• Life Insurance
• 401K
• Product endowment

What we offer:

• Rare opportunity to participate in the development of a fast-growing brand at the international level
• Opportunity to join a passionate, engaged and multicultural team
• Strong core values that make our DNA as a Company: fairness & benevolence, team spirit, positive attitude, open-mindset, ski & outdoor culture

Black Crows is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

We are moreover convinced that Equity and Diversity definitively foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, and the diversity of our customers.

We are committed in preventing from any kind of discrimination and need our employees to handle this responsibility as their own duty