Patient Relations Specialist

Time is running out and competition is getting hot! Now is the time to land the job you really want! Win your position as a Patient Relations Specialist with the Blaine Eye Clinic family. Medical Reception experience not requisite, but charisma is a must! We help people have the best experience, from start to finish, during their visit with our optometrists and opticians. Our PR Specialists score FREE glasses, FREE education, ATTRACTIVE benefits, and MORE!

We are a professional Optometric Clinic filling a position for a Patient Relations Specialist at our busy medical reception desk. Our PR Specialists start at $15 and up depending on qualifications and experience.

Our PR Specialists must possess a strong willingness to learn, the ability to balance multiple tasks throughout the day, excellent patient service and conversation skills in all situations, ability to handle high call volume, communicate strongly with their team interpersonally and electronically, and seamlessly adapt to changing situations. Applicants must have a PASSION for helping others. Qualities we desire most in our PR Specialists are kindness, empathy, and unreserved friendliness.

All Patient Relations Specialists work in a team environment, must be excited about growth and opportunity, and must have a positive attitude about the policies, procedures, and philosophies of Blaine Eye Clinic.

It is the responsibility of the Patient Relations team to make the patient feel welcomed and valued, as they are the first and last impression, and represent Blaine Eye Clinic to every patient who calls our office and walks through our doors. The main duties are verification and entry of patient information and demographics, scheduling appointments and communicating with the patient and their insurance company as needed. In addition, they will be responsible for maintaining working knowledge of all participating insurance plans in order to effectively process accurate payment and posting to patient’s accounts. We are a busy and growing clinic looking for someone ready for a new challenge.

Qualifications and experience in the following is preferred, but not required. We are always willing to train the right individual who shows motivation, hunger, and kindness:

· Working in a fast paced environment

· Performing multiple tasks throughout the day

· Attention to detail and a willingness to learn

· Proficiency with computers and other office equipment

· Ability to utilize industry specific software and electronic medical records

· Organization and prioritization skills

· Teamwork mentality

· Commitment to excellent patient care

· Accepting of feedback and instruction from peers

· Acts professionally with patients and coworkers

· Strong communication skills

· Medical billing and coding experience

Comprehensive Benefits, including but not limited to:

· Six paid Holidays, closed major Holidays

· 80 Personal (PTO) hours annually, additional after 1st year

· Medical Insurance with optional HSA plan

· Simple Individual Retirement Account (IRA) with company match

· Flexible Spending Account for Medical and Dependent Care Expenses

· Employee option benefits managed by Aflac

· Eye Care service provided by Blaine Eye Clinic

· Free SmartDollar account, a financial wellness benefit from Ramsey Solutions

· Discounted optical, contact lens products and services provided by Blaine Eye Clinic

· Discounted optical, contact lens products and services for family provided by Blaine Eye Clinic

· Continuing education assistance

· Employee Recognition Program

· Annual uniform allowance

· Competitive bonus structure

· Birthday, anniversary and other fun perks and events for staff and families

Scheduling Requirements:

· Regular and punctual attendance is an essential job function for this position

· Availability for two evenings a week required, Tuesdays and Thursdays until 7 PM

· Saturday rotation required, 7:30 AM – 12:00 PM, Sundays OFF!

· Restricted time off in the months of August and December

If you meet these qualifications and requirements we'd love to "see" you be a part of our team!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Rotating weekends

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: One location