Performance Improvement Analyst

PURPOSE OF THIS POSITION

The purpose of this position is to assist the Director of the Project Management Office, other directors, managers, and other associates in identifying, prioritizing, and implementing process improvements, both within and across departments.

The purpose of every project is to improve operating performance, as measured by one or more of: streamlined processes; waste-reduction; quality improvement; increased safety; cost-reduction; associate satisfaction; customer satisfaction, or; other measures agreed upon before project commencement. On assigned/chartered projects, the Analyst is responsible for planning, leading, and implementing initiatives. In doing so, the Analyst is expected to keep stakeholders informed, and to coordinate with the locally affected director(s)/manager(s) as well as others. The Analyst will ensure project follow through, project monitoring, project communication, and improvement sustainability.

The Analyst will actively engage in knowledge transfer with project participants around our strategic goals and objectives for developing problem solving skills and implementing continuous improvement efforts.

The purpose of this position is to assist the Director of the Project Management Office, other directors, managers, and other associates in identifying, prioritizing, and implementing process improvements, both within and across departments.

The purpose of every project is to improve operating performance, as measured by one or more of: streamlined processes; waste-reduction; quality improvement; increased safety; cost-reduction; associate satisfaction; customer satisfaction, or; other measures agreed upon before project commencement. On assigned/chartered projects, the Analyst is responsible for planning, leading, and implementing initiatives. In doing so, the Analyst is expected to keep stakeholders informed, and to coordinate with the locally affected director(s)/manager(s) as well as others. The Analyst will ensure project follow through, project monitoring, project communication, and improvement sustainability.

The Analyst will actively engage in knowledge transfer with project participants around our strategic goals and objectives for developing problem solving skills and implementing continuous improvement efforts.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Consults with business and clinical unit management and personnel to identify, analyze, implement, and document business and clinical process improvement opportunities, current operational procedures, problems, and service requirements.

Duty 2: Provides technical assistance in identifying, mapping, evaluating, and developing systems and procedures

Duty 3: Earns the confidence and credibility of directors, managers, and associates with respect to subject matter expertise in process and performance improvement.

Duty 4: Maintains a system of organizational feedback that monitors internal financial, quality, and satisfaction data relative to external benchmarks and allows for organization feedback to suggest opportunities for corporate improvement.

Duty 5: Plans, develops and conducts ongoing training programs for all levels on the organization to enhance organizational processes and systems.

Duty 6: Monitors and reports on current process improvement activities to ensure that information is flowing, activities are being performed, and resources are being allocated to ensure completion of project on time and within budgeted parameters.

Duty 7: Serves as a consultant to the performance improvement teams by providing just-in-time training on tools and methodologies needed to develop individuals assigned to the current process improvement activities.

Duty 8: Leads innovative and continuous improvement activities at all levels of the organization.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in business administration, organizational psychology, industrial engineering for related field and/or equivalent work experience.
• Prior training and a widely recognized certification in LEAN, Six Sigma or related discipline required.
• Minimum of two years of operations improvement experience required (internship/co-op experience acceptable), healthcare industry preferred.
• Experienced in developing and conducting formal training programs in business process improvement techniques.
• Highly developed interpersonal skills to effectively interact with diverse constituencies within the healthcare continuum, including Board members, executives, physicians, clinical professionals, other leaders and front-line associates
• Positive service-oriented interpersonal and communication skills required.

PREFERRED QUALIFICATIONS

• Master’s degree preferred.
• Strong project management experience, PMP certification preferred.
• ISO and or Quality / Systems experience preferred.
• Advanced skills in Excel,

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing. The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. The individual must be able to operate a motor vehicle for business travel and community involvement.

*BVHS