General Manager

Description

Come help us Cultivate Fanatics at the nation's leading build-your-own pizza fast-casual restaurant where Individuality, Quality, Speed, and Fire are key to the success of our company and our team!

We are currently seeking a General Manager who can maintain a positive and upbeat attitude to create lively fun guest interactions in our restaurant at Blaze Pizza in Champaign, IL.

As a Blaze Pizza General Manager, not only do we want you to show your own individuality, but you will get to help guests showcase theirs as they create their own pizzas made from artisanal quality ingredients at a super-fast speed. Our pizzas are then Fast Fire'd in our blazing hot oven and ready to eat in just 3 minutes.

The General Manager is ultimately responsible and accountable for all restaurant activities at all times. All General Manager activities are expected to be consistent with and supportive of the restaurant’s business plan. The General Manager ensures all restaurant management and team members perform their job responsibilities and meet expectations in all areas of their job descriptions.

You will work in a fast-paced environment, where your responsibilities may include:

• Taking orders, preparing and firing GREAT pizzas that are in line with company standards
• Operating a point-of-sale system and cash handling
• Food preparation, general cleaning, stocking items, and maintaining a clean make line
• Always cultivating the guest experience by providing fast, courteous, sincere, and positive service

What's In It For You:

• Employee meal, FREE Pizza!
• Work in a fun, fast, and friendly environment with opportunity for advancement
• Company-paid Medical Insurance, after 90 days
• Cell phone allowance

As a General Manager, you will be responsible for:

• Training, coaching, and development of Assistant Managers, Shift Leaders and Team Members
• Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality
• Executing administrative duties including balancing of cash drawers, inventory counts, and food safety standards
• Ensuring each guest is served courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude from our Assistant Managers, Shift Leaders, and Team Members
• Operating a cash register
• Ensuring the correct tools & procedures are used to prepare, build and present perfect food

Qualifications:

• Strong guest service & communication skills
• Fun, energetic, and friendly
• Good personal grooming
• Ability to use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists
• Enjoy building relationships with fellow team members and guests
• Having fun while serving others
• Cash handling skills
• Ability to work long hours
• Foodservice Management Certification required

Guest Satisfaction:

• Models and creates an environment where the guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to guest concerns and follows up with the team to prevent issues from happening again.
• Maintains restaurant at the level necessary to meet or exceed the company standards.

Training & Development:

• Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
• Treats all employees with dignity and respect
• Prepares qualified employees for promotion to the next position. Continually develops adequate numbers of Assistant Managers to meet the objectives of the business plan.
• Trains, coaches, and provides regular performance feedback to motivate and improve the performance of all employees
• Makes tough decisions regarding all performance-related issues in the restaurant
• Provides appropriate and effective counseling and/or discipline while maintaining proper documentation for disciplinary situations
• Communicates team goals and expectations to all employees; coaches employees towards achieving team goals
• Hires high-quality people who demonstrate and ensure consistent guest satisfaction
• Ensures all employees are trained, motivated, and empowered to deliver total guest satisfaction. Evaluates each employee’s ability to maintain high levels of food quality, guest service, and restaurant cleanliness

Business Management:

• Develops and executes the business plan for the restaurant (fiscal responsibilities, workforce planning, and local store marketing)
• Achieves results by planning, communicating, delegating, and following up
• Takes calculated business risks to achieve specific results
• Makes good business decisions independently
• Meets long and short-term employee staffing needs as outlined in the business plan
• Executes company-wide marketing programs
• Initiates programs on time, correctly, and with minimal direction

Appropriate & Fair Business Practices:

• Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management
• Holds employees and themself accountable for the methods and processes used to achieve results
• Practices equal opportunity employment, non-discrimination, and ADA (Americans with Disabilities Act) compliance
• Ensures all labor laws (federal, state, and local) are followed
• Follows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, and supplies)

Job expectations:

• Effectively plans, organizes, and implements all daily operational routines and activities.
• Completes all required administrative duties and daily paperwork, including required checklists
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
• Able to establish an environment of trust to ensure honest, open, and direct communication
• Role models and sets a positive example for the entire team in all aspects of business and personnel practice
• Full P&L accountability

Requirements

Education:

• Good verbal and written communication skills; is capable of communicating effectively with upper management, guests, and co-workers; bi-lingual skills are a plus.
• Foodservice Management Certification required

Experience:

• Minimum of four years in restaurant management.
• Must be completely certified on all stations using the Blaze Training Program.
• Must be a minimum of 21 years of age.

Transportation & Insurance:

• Must have reliable personal transportation to work, a valid driver’s license, and proof of insurance.

Accessibility:

• Must have a telephone or other reliable method of communicating with the restaurant, employees, and upper management.
• Must be accessible 24 hours a day, 7 days a week.
• Must maintain an open door policy.

Hours:

• Able to work a standard 50-hour workweek.
• Able to work flexible hours necessary to manage and operate the restaurant effectively.
• Able to work the days and hours designated (scheduled) by the District Manager / Director of Operations.

SKILLS & ABILITIES:

• Ability to get results through others; takes initiative
• Organizational, planning, and time management skills
• Ability to comfortably interact with all guests & co-workers
• Ability to look at the restaurant operations from a guest’s point of view
• Ability to meet performance standards for assigned tasks and duties
• Basic knowledge of computers

Apply today and come blaze your own way!

Schedule:

• Day shift
• Evening shift
• Weekends

Shift Availability:

• Open availability required