Systems Analyst

BlockFi is looking for a Systems Analyst to join our growing Corporate IT team!

About Your Team

At BlockFi, our Corporate IT team works across the entire spectrum of technologies and products that power our business. The team is largely remote, working across timezones and prides itself on being solutions-focused. While facing incredibly complex threats in an ever-change security landscape, BlockFi has continued to thrive and needs the right tools built by passionate and energetic people

Your Mission:

As a Systems Analyst you’ll be a part of a team that directly impacts work across our core business functions and directly responsible for helping scale our business. This role will be focused on solving in-house technology problems in a modern environment with a fully distributed workforce. The ability to build a solid working relationship with our core product engineering team and others including people operations, compliance and legal is a must. 

Responsibilities: 

• Provide end user support to our remote employee population while managing incoming requests via our ticketing system
• Provide front-line IT support to employees tickets, and chats
• Support cloud and SaaS applications, including G Suite for Enterprise, Office 365, and various internal systems
• Knowledge of best practices around data security and providing guidance to our users that encourages safe collaboration at BlockFi
• Troubleshooting technical issues across Mac OS & Windows Operating Systems, internal & external applications, and hardware 
• Provide a white-glove support experience: assist your co-workers with application support, system troubleshooting and procurement requests.
• Be proactive in identifying and improving processes, procedures and documentation.
• Manage systems access for end users
• Work closely with People Operations for new-hire onboarding, equipment set-up, permissions, etc.
• Provide top-tier onboarding experience for new employees.
• Primary liaison with the IT team to ensure that all offices have necessary IT inventory
• Set up regular hardware audits, where you manage physical inventories to track all equipment
• Track and define strategy for software asset & license management to ensure compliance and business requirements are met
• Manage IT e-waste program, working with System Analysts to ensure that all decommissioned assets are disposed of appropriately setting life-cycle process end dates on all assets 
• Coordinate and review vendor sourcing strategies, conducting quarterly IT vendor reviews
• Maintain hardware inventory record keeping with 100% accuracy

About You: 

• Experience providing industry leading technical support and customer service
• 2 years of IT, Desktop Support or IT administration experience
• Customer service oriented - friendly and reassuring demeanor
• Strong troubleshooting and critical thinking skills
• Excellent communication skills both written and verbal
• Experience troubleshooting hardware and software problems with Apple products, including desktop and laptop hardware
• Must have experience troubleshooting common network issues in a corporate network environment
• Experience supporting Cloud and SaaS Applications and SSO: G-Suite including Gmail, Calendaring, Drive, Sites, and Groups, Linux Environments, and AWS.
• In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 10
• Basic understanding of endpoint management and MDM technologies across Mac, PC, iOS, and Android environments
• Scripting languages such as Python, Bash is a plus
• Proven experience delivery technical solutions and understanding their impact on users
• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
• Ability to work effectively in teams of technical and non-technical individuals
• Have extreme attention to detail without sacrificing execution rigor
• Bias towards action and own tasks end-to-end
• Work through hurdles and tactfully navigate the organization driving towards the objective
• Be a doer that can get things done and unblock tasks while building deep organizational relationships along the way
• Be thoughtful and analytical - ask why and challenge preconceived notions
• Ability to work independently with minimal supervision
• Own the company’s problems like they are your own
• Obsessive drive and passion for security and building products people use

Above all, you should enjoy the journey. We, at BlockFi, genuinely like each other and enjoy the work we do - so should you!

Your Perks

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

• Competitive salary because we value your experience and expertise
• Unlimited vacation / sick days because everyone deserves time for R&R
• Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us 
• Various fringe benefits such as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan 
• Flexible work environment because we are a geographically dispersed team and we believe in balance
• Pet insurance because all of your beloved family members should have coverage too
• Weekly lunch stipend because there is such a thing as a free lunch!
• A close-knit team of enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork