Program Assistant III

$2,500 Sign-on Bonus*    We have a wonderful opportunity for a Program Assistant I to join our Patient Services team at Bloodworks Northwest. The incumbent will be responsible for Managing the office affairs and providing administrative support to WA Center for Apheresis Therapy Unit (WACAT) management and staff. Act as point of contact for internal Bloodworks NW customers, including Clinical Services Management and staff and therapeutic apheresis physicians; area/hospital physicians and other hospital staff, external research coordinators, patients, research donors and the general public.  Principal responsibilities include, but are not limited to: Receive, screen and route telephone calls and visitors; handles general inquiries and requests for information and route calls and emails as needed. Provide excellent customer service to internal Bloodworks departments, external agencies and the public. Oversee the scheduling of patients and donors for therapeutic apheresis and research procedures. Enter transaction and procedural charges into billing system. Coordinate with Bloodworks apheresis physicians, area/hospital physicians and other hospital staff to arrange for therapeutic apheresis procedures. Assist in transporting blood samples to various internal labs. Perform data entry and/or transcription to support and maintain up-to-date database (spreadsheet and/or digital and physical files). Update and maintain WACAT databases by performing data entry and/or transcription as needed to support maintenance of up-to-date records. Maintain office filing and recordkeeping/archiving systems, including patient records, correspondence, and resource information.   REQUIREMENTS: EDUCATION AND EXPERIENCE: High school graduate or GED certificate. 1-2 years of related work experience or working/scheduling appointments in medical clinic setting.   Specific job skills include, but are not limited to: Excellent grammar/proofreading skills and strong time management and organizational skills. Customer service experience desirable. Strong interpersonal communication and customer service skills. Demonstrated experience with Microsoft Office applications. Require mental activities include continuous use of interpersonal skills; decision-making; teamwork; customer service as well as ability to multi-task; use of discretion and the ability to read speak, write, and understand English. Require physical activities include continuous use of sitting, talking, hearing, handling, feeling, and repetitive motions of hands/wrists/ and feet. Required physical activities used less frequently include reaching, bending, standing walking and stooping (used frequently); kneeling (used occasionally; and crawling (used rarely). The ability to push, pull and lift an average of 5 pounds throughout the day is required, as is the ability to carry an average of 5 pounds throughout the day. Typing, transcription, computer usage (keyboard, mouse) are specific job functions in the performance of this job.   WORKING CONDITIONS: Position requires extensive computer work. Occasional moderate lifting. This position has direct exposure to blood borne pathogens. Telecommuting is not offered in this role. Job conditions to be expected include extensive travel, substantial overtime and on-call status (frequent); heavy lifting, constant standing, extensive close and CRT work, and sleep deprivation (occasional); and evening meetings (rare). Full vaccination against COVID-19 (defined as two weeks after receiving final vaccine dose) or approved medical or religious exemption to the vaccine, is a condition of this role.  Bloodworks is a community supported non-profit organization.  As such, (from time-to-time) incumbent can expect to work with volunteers.   We Offer Competitive Benefits; Medical, Dental, Vision, Retirement, Educational Reimbursement, Relocation Assistance Bonus*, Transit Subsidy, Gym Membership Discounts, and more. *conditions apply PPE1000

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